Assistant Manager, Commercial Experience Service Delivery

2 weeks ago

Taguig, National Capital Region, Philippines Diageo Full time

Assistant Manager, Commercial Experience Service Delivery - Mandarin Speaker page is loaded

Assistant Manager, Commercial Experience Service Delivery - Mandarin Speaker Apply locations Taguig City, Philippines time type Full time posted on Posted Yesterday job requisition id JR

Job Description :

About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Gordons, and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform, and how we create shared value.

Our ambition is to create the best performing, most trusted, and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.

Feel inspired? Then this may be the opportunity for you.

About the Role

  • Strategic Planning: Develop and align OTC strategies with the broader goals and objectives of the Tower and the company as a whole.
  • Service Delivery Management: Oversee the delivery of the OTC services within the framework, ensuring adherence to SLA, quality standards, and regulatory requirements.
  • Operational Excellence: Drive continuous improvement initiatives to optimize OTC processes, streamline workflow, and enhance the efficiency and effectiveness of service delivery.
  • Cross-functional collaboration: Collaborate with other organization functions to ensure alignment and integration of OTC processes with broader business processes and systems.
  • Talent Development: Build and develop a high-performing team within the OTC function, providing coaching, leadership, and mentoring to team members, and fostering a culture of collaboration, innovation, and continuous learning.
  • Stakeholder Engagement: Engage with key stakeholders, including senior management, business unit leaders, and external parties to communicate OTC strategies, initiatives, and outcomes and solicit feedback to inform decision-making and continuous improvement efforts
  • Data Analysis and Reporting: Analyze OTC-related data, metrics, and performance indicators to monitor service delivery, identify trends, and provide insights for decision-making and process improvements.
  • Ad Hoc Reporting/Presentation: Help develop presentation materials for the leadership team based on the team's and business's outcomes and performance.

Qualifications

  • Mandarin Speaker required
  • Minimum 2 years of related supervisory experience in Customer Service, preferably within food / Fast Moving Consumer Goods (FMCG) industry
  • Experience in a Shared services environment is considered as an advantage
  • SAP experience is an advantage

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere ". This purpose is , in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Character Is Everything

Worker Type :

Regular

Primary Location:

McKinley Hill

Additional Locations :

Job Posting Start Date :

About Us

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ

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