Delivery Customer Service Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Suy Sing Commercial Corporation Full time
Delivery Customer Service Specialist - Taguig
  • To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

Major responsibilities:

  • Monitors delivery trucks to ensure on time arrival to customer
  • Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
  • Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
  • Constantly give suggestions and ideas on how to improve work processes and service to customers.
  • Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
  • Seeks feedbacks from customers regarding delivery service and personnel

Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in any field.

We Bring Success to Grocers. Suy Sing Commercial Corporation is the leading one-stop grocery distribution company in the Philippines. We consolidate fast-moving consumer goods from over 300 local and multi-national manufacturers and distribute them to more than 15,000 independent supermarkets, mini-marts, groceries, drug stores, bakeshops and the like throughout the country. Established in 1946, Suy Sing started as a small store in the Divisoria, the main trading area in the heart of Chinatown. Guided by consistently efficient processes and innovation, plus the relentless commitment towards giving the best value to customers Suy Sing has evolved as the most trusted source for wholesale grocery. Everyday Low Prices, the Right Assortment, Attractive Loyalty Rewards and Promotions provide extra value and increased profits for customers. A dedicated Sales Force of 250 serve trade customers through telemarketing or via field coverage.

State-of-the-art Distribution Centers in Binondo, Paranaque, Taguig, Lipa City, Meycauayan, Pangasinan, Isabela, Iloilo City, Cagayan de Oro, Davao City & Bacolod City serve as strategic delivery hubs and convenient pick-up points providing best-in-class logistical services.

With 75 years of experience in serving the Filipino Grocer, Suy Sing is indeed a Grocer's partner towards Success.

Suy Sing now ranks among the country's top 100 corporations.

We Bring Success to Grocers. Suy Sing Commercial Corporation is the leading one-stop grocery distribution company in the Philippines. We consolidate fast-moving consumer goods from over 300 local and multi-national manufacturers and distribute them to more than 15,000 independent supermarkets, mini-marts, groceries, drug stores, bakeshops and the like throughout the country. Established in 1946, Suy Sing started as a small store in the Divisoria, the main trading area in the heart of Chinatown. Guided by consistently efficient processes and innovation, plus the relentless commitment towards giving the best value to customers Suy Sing has evolved as the most trusted source for wholesale grocery. Everyday Low Prices, the Right Assortment, Attractive Loyalty Rewards and Promotions provide extra value and increased profits for customers. A dedicated Sales Force of 250 serve trade customers through telemarketing or via field coverage.

State-of-the-art Distribution Centers in Binondo, Paranaque, Taguig, Lipa City, Meycauayan, Pangasinan, Isabela, Iloilo City, Cagayan de Oro, Davao City & Bacolod City serve as strategic delivery hubs and convenient pick-up points providing best-in-class logistical services.

With 75 years of experience in serving the Filipino Grocer, Suy Sing is indeed a Grocer's partner towards Success.

Suy Sing now ranks among the country's top 100 corporations.

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Perks and benefits

Medical

Loans

Vision

Employee Assistance Program, Training, Performance

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