Service Delivery Manager for Application Management

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time

Management (Information & Communication Technology)

Full time

Add expected salary to your profile for insights

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Participate and comply with HCL internal process and expectations
  • Ability to handle large applications with stringent SLA's
  • Ability to have a full understanding of the applications end-to-end
  • Managing a large team working on a 24X7 environment
  • Ensure that all projects are delivered on-time, within scope and and smooth operation of business
  • Developing project scopes and objectives, involving all relevant stakeholders
  • Participating in Governance at per customer charter Daily, Weekly, monthly , Qtly and adhoc ones
  • Establishing a timeline and protocol for harder-to-solve problems
  • Improving employee training, upward mobility, and retention
  • Coordinate with L1, and L3 team for execution of projects
  • Mold the team to work on Automation / Go Green plans/ CSIP / Value adds
  • Ensure resource availability and allocation.
  • Develop a detailed plan to track progress
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation

Requirements and skills

  • Creating a positive customer experience
  • Proven working experience as a project administrator in the information technology sector
  • Solid technical background, with understanding or hands-on experience in software development and web technologies viz UNIX / LINUX, SQL , DevOps
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office / Excel
  • PMP certification is a plus
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Service Delivery Manager?

Have you worked in a role which requires a sound understanding of the software development lifecycle?

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

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