Delivery Operations Manager

2 weeks ago


Taguig, National Capital Region, Philippines Lazada Full time

Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics)

Establish operations objectives and plans in accordance to the company and clients agreement to the whole operation's group.

Manage, monitor, drive performance to meet SLAs and KPIs agreed between the company and clients.

Responsibilities:

Customer

· Attend to customer need at all times in a professional, friendly and courteous manner.

· Provide timely customer feedback to his or her manager of any concern that requires attention and action beyond his or her scope Operational and administrative Requirements

· Establish operations objectives and plans, delegates assignments to team and conduct regular meetings to improve productivity, performance and customer satisfaction

· Inform Manager periodically agreed on performance and all service related issues that may or may not require higher management intervention

· Be accountable and honest and meet performance expectation

· Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility

· Create Processes and Practices in Adherence to Client Requirements

· Conducts regular performance management to improve challenged members of the team

· Implement all disciplinary actions, up to and including termination, in accordance with policy. Prepare, process and conduct prescribe appraisal for the members of the group in accordance with the HR policies and guidelines.

Qualifications:

-At least 4-5 years working experience in Logistics/Hub.

-Directly managing courier and ground operations are an advantage .

-Strong leadership, communication and management skills.

Being mobile and need to move around

-Self-starter and highly organized.

-Works well with all functional levels in the organization

-Great interpersonal and communication skills.

Knowledgeable MS Office

Your application will include the following questions:

What's your expected monthly basic salary?

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).

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