Workforce BI&R Director

2 weeks ago

Pasig, National Capital Region, Philippines Transcom Full time

Transcom is looking for talented individuals like you to join our awesome team Be the next Director for WFM Business Intelligence & Reporting for our Transcom Pasig site.

Join our Transcom Family as a Director for WFM Business Intelligence & Reporting

  • To lead and directly manage Workforce BI&R Senior Managers, Managers, Supervisors, and Analysts to support Transcom Operations and Support groups
  • To execute internal and client reporting data and insight demands to support and improve campaign, financial, and organization growth, performance, and client delivery
  • To leverage various data generation, presentation, and analysis tools to extract, manage, and display data
  • To manage and maximize the usage of Transcom's existing applications
  • To lead and manage Transcom projects that capitalize on WFM, support group, and campaign output, processes, and insights
  • To provide financial and efficiency analysis, input, insights, and recommendations
  • Responsible for Workforce Management, Client Management, & Service Delivery to Internal & External Customers
  • Responsible for managing and leading a multi-site BI&R team, which supports campaigns and organizational initiatives spread across different clients; Effectively support and mentor a team for technical and personal development and impact
  • Directly manages WFM data, client KPIs and Financial performance in a multi-site, multi-platform across different verticals; Serves as the primary owner of BI&R performance, processes, practices, and output
  • Provides input/support to Finance, Recruitment, Sales, QA, Training, HR/Payroll, and other functions as necessary
  • Takes ownership, meets, and engages with Operations and Support teams to drive improvement/resolution by developing plans, processes, recommending solutions/strategies and ensuring execution
  • Ensures the excellent delivery and efficiency levels of reporting process and output, through the utilization of various existing and potential utilization of data sources
  • Develop process maps, scorecards, and performance management plans to drive a structured approach to managing the team
  • Participate in meetings and initiatives that sit at a cross-section of several functions including WFM – provide inputs, and play a contributing role.

What we are looking for:

To be successful in this role you must...

  • At least 10 years of BPO experience in a multi-site, multi-client, BPO environment
  • Minimum 5 years experience as a BI&R leader responsible for the delivery for multiple clients ranging from small-medium(10-300FTE) to large FTE), as well as organizational output
  • Technical proficiency in the utilization and output design of data tools (e.g. SQL, DataStudio, Looker, BI, Tableau, Python, etc)
  • Preferably Lean Six Sigma and COPC-certified
  • Strong sense of personal stake and urgency in day-to-day management
  • Ability to forge positive, objective relationships with Operations and Support teams
  • Adapt, thrive, and multitask in a demanding workplace while managing pressure, deadlines, and conflicting and shifting priorities
  • Ability to foresee, dissect and fix problems using a data-driven approach and common sense
  • Appetite for challenges; driving projects, improvement opportunities, maturity models, etc
  • Effectiveness in articulating and persuading different levels in the organization
  • Experience in creating compelling analyses, reports, and slides for executives
  • Hands-on experience in Staff/Capacity Planning, Scheduling, Real-Time Management, Reporting, complex Spreadsheets
  • Must demonstrate a perceptive, thorough, and decisive approach to problem-solving
  • Must be diplomatic and enterprising in resolving conflicts and disagreements
  • Proficiency in basic arithmetic and statistical concepts and strong logical ability desired
  • Ability to work independently and closely with the assigned campaigns
  • Resilient optimism and a positive attitude are desired
  • Ability to motivate, retain and attract talent
  • Flexible with extending shifts when needed

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team

Day 1 HMO

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Retirement Fund

Free Meal & Medicine (through Transcom's Tap Card Rewards)

Loyalty Incentives

Free Shuttle Service

What Life at Transcom is like At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Transcom is proud to be recognized in theTOP 10 on FlexJobs' list of the TOP 100 companies offeringremote work in 2022

Our people Sonya Transcom has provided me with a place to use my skills, talents, and grow as a professional and a human being. Rachael Rachael I am routinely amazed by the culture and environment at Transcom. I've had so many positive interactions and absolutely feel blessed for the career I am building with the company. #J-18808-Ljbffr

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