Workforce Analyst
2 weeks ago
Job Description
Escalates service-impacting issues to the business unit and other concerned departments
Monitors intraday call drivers and volume as compared to forecast
Prepares service level escalations and reports of issues and irregularities in CEG
Analyzes factors that contribute to short-falls related to workforce
Calls-out employee behaviors that impacts productivity related to workforce
Manages special conditions within the framework of an emergency action plan (i. e. Fire, Power failures, etc.)
Analyzes real-time schedule efficiency measurements as well as key indicators such as service level, for continuous improvement
Extracts call dispositions / drivers keyed by employees in soft phone / ticketing system
Receives advise on absences from employees whenever their line managers are not online
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Workforce Manager
2 weeks ago
Pasig, National Capital Region, Philippines Transcom Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site. What's in it for YOU Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team...
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Workforce Manager
2 weeks ago
Pasig, National Capital Region, Philippines Transcom Worlwide Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.What's in it for YOUDriven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our teamDay 1...
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Data Analyst Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Trinity Workforce Solutions Inc Full timeMathematics, Statistics & Information Sciences (Science & Technology) Data Collection and Processing: -Gather data from various sources, including databases, spreadsheets, and external APIs.-Clean and preprocess raw data to ensure accuracy and consistency.Data Analysis:-Use statistical methods and data analysis tools to extract meaningful insights.-Identify...
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WFM Senior Analyst
2 weeks ago
Pasig, National Capital Region, Philippines ClearSource Full timeWhy ClearSource?ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them...
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Workforce BI&R Director
2 weeks ago
Pasig, National Capital Region, Philippines Transcom Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Director for WFM Business Intelligence & Reporting for our Transcom Pasig site. Join our Transcom Family as a Director for WFM Business Intelligence & Reporting To lead and directly manage Workforce BI&R Senior Managers, Managers, Supervisors, and Analysts to...
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Workforce BI&R Director
2 weeks ago
Pasig, National Capital Region, Philippines Transcom Worlwide Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Director for WFM Business Intelligence & Reporting for our Transcom Pasig site.Join our Transcom Family as a Director for WFM Business Intelligence & ReportingTo lead and directly manage Workforce BI&R Senior Managers, Managers, Supervisors, and Analysts to support...
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Commissions Analyst Sr
2 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeBASIC FUNCTIONPosition Overview- Calculates commission payments to sales personnel based on commission plan provisions and ensures accuracy.- Performs support activities for the administration of sales commission programs.- Reviews and analyzes commission data for accuracy and resolves calculation disputes/issues.What you'll do at InsightThe Sr. Commission...
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Commissions Analyst Sr
1 month ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeBASIC FUNCTIONPosition Overview- Calculates commission payments to sales personnel based on commission plan provisions and ensures accuracy.- Performs support activities for the administration of sales commission programs.- Reviews and analyzes commission data for accuracy and resolves calculation disputes/issues.What you'll do at InsightThe Sr. Commission...
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QA Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Unilever Full timeABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...
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Commissions Analyst Sr
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 95411 BASIC FUNCTION Position Overview Calculates commission/incentive award payments to sales personnel based on commission plan provisions. Proactive approach to Performs support activities needed for the administration of sales commission or incentive programs, plans....
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AP Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Accounts Payable records and processes all financial transactions relating to procurement and vendors. The Accounts Payable team manages outgoing transactions, forges strong relationships with vendors, ensures all...
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AP Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 97030 Basic FunctionPosition Overview Accounts Payable records and processes all financial transactions relating to procurement and vendors. The Accounts Payable team manages outgoing transactions, forges strong relationships with vendors, ensures all invoices are correctly processed, and that all goods and services are satisfactorily...
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AP Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 97030 Basic FunctionPosition Overview Accounts Payable records and processes all financial transactions relating to procurement and vendors. The Accounts Payable team manages outgoing transactions, forges strong relationships with vendors, ensures all invoices are correctly processed, and that all goods and services are satisfactorily...
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Partner Finance Ops Analyst III
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 96655 BASIC FUNCTION Position Overview The Partner Finance Operations Analyst III is responsible for the calculation, claiming and internal reporting of payments and credits Insight earns from partners, including partner fees, special bid rebates, volume incentive...
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Data Analyst I
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 97105 Basic Function Position OverviewManages, maintains, and monitors master data and costing. Maintains and creates master data records in accordance with Insight policies. This position requires independent decision-making as well as following established procedures. Tasks...
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Data Analyst
3 days ago
Pasig, National Capital Region, Philippines S&P Global Full timeAbout the Role:Grade Level (for internal use):07About the Role: Data Analyst - Scopist/EditorThe Team:The team's primary responsibility is to transcribe and create documentation or transcripts for both external and internal clients from financial-related calls or non-financial-related events that can be captured via video or audio. We offer several products...
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Client Operations Analyst
1 month ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96704 BASIC FUNCTIONPosition OverviewThe Client Operations Analyst is responsible for developing effective and efficient business processes and identifying automation opportunities within Client Operations. Incumbents provide analysis and reporting on departmental/group financials, revenue, expense, productivity, and other strategic...
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Client Operations Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96704 BASIC FUNCTIONPosition OverviewThe Client Operations Analyst is responsible for developing effective and efficient business processes and identifying automation opportunities within Client Operations. Incumbents provide analysis and reporting on departmental/group financials, revenue, expense, productivity, and other strategic...
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Analytics and Reporting Analyst, Procurement
1 month ago
Pasig, National Capital Region, Philippines S&P Global Full timeAbout the Role:Grade Level (for internal use):09Job DescriptionS&P Global CorporateThe Role: Procurement Analytics and Reporting Analyst (US Hours)The Impact: The Procurement Analytics Analyst is responsible for collecting, analyzing, and interpreting data related to the procurement function. This role involves creating reports, dashboards, and providing...
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Partner Finance Ops Analyst III
2 weeks ago
Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full timeRequisition Number: 96655 BASIC FUNCTIONPosition OverviewThe Partner Finance Operations Analyst III is responsible for the calculation, claiming and internal reporting of payments and credits Insight earns from partners, including partner fees, special bid rebates, volume incentive programs and shared marketing expense agreements. The position serves as a...