Operation Supervisor

2 weeks ago

Pasig, National Capital Region, Philippines PARK SECURE MANAGEMENT CORP. Full time

JOB SUMMARY

The Operation Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties.

The Operations Supervisor carries out responsibilities in all of the following functional areas;

  • Operational Functions
  • Sales and Marketing Support Functions
  • Business Development Support Functions
  • Managing Report Functions
  • Customer Service Management
  • Staff Management
  • Process Improvement/Policy Development
  • Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance

SPECIFICATIONS OF RESPONSIBILITIES OPERATIONAL FUNCTIONS

  • Manage and lead all car park employees under assigned carpark
  • Ensure employee compliance and adherence to all company policies and procedures.
  • Review and revise policies if needed and seek management approval
  • Conduct site visits regularly and accomplish the checklist. (45 carpark site per week)
  • Prepare monthly report analysis & recommendations for site visits.
  • Secure operational support during working hours, holidays, and weekends.
  • Maintain open communication with all employees handled, close collaboration with the departments & partner clients with direct concern with operations
  • Operate car park profitability by maximizing sales & minimizing cost
  • Comply with internal sales cost & profitability targets
  • Address conflicts & issues then develop initiatives to improve processes & performance result

SALES AND MARKETING SUPPORT FUNCTIONS

  • Responsible for managing carpark sales and revenue performance
  • Identify strategies that will boost sales.
  • Tie up with Marketing in identifying and implementing promotional activities
  • Monitor activities, and pricing strategies that increase yield & revenues
  • Monitor sales performance: Growth and Trend (incline and decline)
  • Identify factors that affect the performance & create counteractions immediately
  • Ensure achievement of Sales (Daily & Monthly) Targets set by the management.
  • Strictly monitor financial/cash transaction compliance of all site employees.
  • Monitor Sales updates and Sales Reports and ensure daily deposit of all cash collection
  • Identify loss incurring sites. Counteract & turn around it into an incomegenerating site w/in the month.

BUSINESS DEVELOPMENT SUPPORT FUNCTIONS

  • Assist and analyze new business development while maintaining existing marketing tools.
  • Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.
  • Implement the projection from Business Development and if targets are not met suggest possible adjustments and solutions to be able to hit the target.

MANAGEMENT REPORTS FUNCTIONS

  • Maintain an updated list of Monthly Parkers
  • Maintain an updated list of all car parks per OS with updated status
  • Prepare reliable, concrete, and complete reports then submit them on a timely basis.
  • Weekly comparison of Sales Report (every Monday)/Daily Sales Report
  • Monthly and Yearly Comparison (1st week of the Month)
  • Card Inventory (Daily)
  • Parking Maintenance Report (weekly)/Cash Handling & Regulatory Compliance
  • Status Report of all parking sites and Audit Report
  • KRA of Lead Cashier, Parking Cashier, Lead Valet, Valet Driver & House Keeping
  • Monthly Management Report (every 7th of the Month)
  • Cost Saving Activities
  • Revenue Generating Activities
  • Audit Control/Compliance
  • Prepare Variance reports (forecast vs actual per site first 6 mos. to 1 yr)
  • Staffing Issues & Resolutions
  • Detail Checking of site reports (HAS, HAR & Deposit Slips)
  • Report on Completion of Sales documentation
  • Report on timelines of sales deposit (HAS/HAR and attachment)
  • Yield Management Report & Implementation Status Report
  • Common Problems and Preventive Solutions

CUSTOMER SERVICE FUNCTIONS

  • Build and maintain good rapport with lessors, parkers, and potential clients.
  • Manage all customer service, inquiries, complaints & incident reports, and claims in an efficient and timely manner.
  • Monitor employee compliance with standard customer service and handling.

STAFF MANAGEMENT FUNCTIONS

  • Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitoring performance through hard reports from subordinates to be signed by him
  • Promote harmonious working relationships within the organization and participate in the team briefing process, promoting stability & staff morale.
  • Plan, implement & monitor staff development
  • Regular Performance Coaching and Work Mentoring
  • Performance Feedbacking and Appraisal
  • Regular implementation of Rewards and Recognition
  • Validate new hire training exposure & recommend for deployment
  • Check and maintain standard grooming and selfpresentation of site employees
  • Ensure complete manpower and staff productivity of all car park sites.
  • Supervise & evaluate staff including recruitment, performance management & issues resolutions.
  • Meet & attend monthly operations meetings of your respective carparks to know the needs of the employees
  • Refer to HR for Training and Development for upskilling/reskilling or to qualify for a higher position through promotion.

OTHERS FUNCTIONS

  • Prepare and recommend quarterly plans for cost reduction initiatives in the car parks
  • Contributing to the preparations of annual budgets of respective car parking operations.
  • Maintain standard compliance of carpark presentation and design. Coordinate closely to Facilities and Design for any repair and construction needed.
  • Coordinate with various departments for all the needs of the carpark sites. (Supplies, Assistance & Reports)
  • Other tasks that may be assigned from time to time

COMPETENCIES AND SKILLS FOR THE ROLE SKILLS

  • Advance in MS Word, Excel, PowerPoint and Outlook
  • Welldeveloped in written, verbal, and interpersonal communication skills
  • Strong presentation skills


 Active Learning
  • Understanding the implications of new information for both current and future problemsolving and decisionmaking skills


 Social perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.


 Critical Thinking
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems


 Decision Making
  • Identify a conclusion or solution for the betterment of both parties.
  • Provide effective leadership and people management and development
  • Ability to persuade, negotiate, and resolve conflict.

REQUIREMENTS

  • Must keep confidentiality
  • Teamplayer
  • Trustworthy and Honest
  • Integrity
  • Attention to detail
  • Orientation towards quality

QUALIFICATION

  • Bachelor's Degree holder preferably Business Studies/Administration/Management or any businessrelated courses
  • At least 35 years of extensive retail industry experience is required in this position
  • Preferably Supervisor/5 yrs and up experienced employee

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