Head of Customer Satisfaction

2 weeks ago


Manila, National Capital Region, Philippines Samsung Electronics Perú Full time

Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.
If you are a resident of the European Union or the European Economic Area, please click here . If you are a resident of the U.S., please click here . If you are a resident of the Philippines, please click here . If you are a resident of Korea click here .
* Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries.
* If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one.

This site uses cookies to offer you a better browsing experience.
□ Mandatory Cookies (Strictly necessary for the career site to function and expire at the end of the session)
- Session management cookies : user, device and session ID cookies along with timestamp cookies for timing out sessions after inactivity.
- Application Security Management (ASM) cookies : to help protect web infrastructure from security attacks.
- Routing cookies : to forward requests for a single session to the same server for consistency of service.
□ Configurable Cookies (Optionally selected by user for the career site to function)
- LinkedIn cookies : to apply for open positions using users' LinkedIn Profile.(Expiring at the end of the session)
If you agree to allow configurable cookies to be placed, please click the 'Accept Cookies'.

Head of Customer Satisfaction page is loaded

Head of Customer Satisfaction Apply remote type On-site locations Science Hub Tower 4, Manila, Philippines posted on Posted 8 Days Ago job requisition id R86985

Position Summary

1. Support to improve service operation by establishing strategies, process checking and field auditing.
2. Support to improve service operation by managing internal key performance index, service marketing investment and working manual for field(subsidiary and etc.)
3. Carry out a survey of customer satisfaction and share the result with related department to improve the weakness through cooperation.

Role and Responsibilities

1. [Service strategy establishment] Manage progress on service related goals which are achieved with a developed strategy.

2. [Audit] Manage processes regarding internal and external customers' payment amounts.

3. [Performance management] Manage performance of KPI (Key Performance Indicator) for each business and manage and resolve an issue by analyzing it.

4. [Customer satisfaction] Select and operate a vendor which will conduct survey on customer satisfaction by product and service satisfaction.

5. [Service marketing] Manage and execute a campaign and service marketing plan to enhance brand awareness.

6. [GPPM (Global Policies and Procedures Manual) management] Make and collect a guideline by task related to service and manage it.

Skills and Qualifications

  • Minimum of 10 years in a leadership role, demonstrating successful management and strategic oversight in customer satisfaction or related functions, preferably within the electronics or related industries.
  • Bachelor's degree in Business Administration, Marketing, or a relevant field; advanced degree (MBA or equivalent) is preferred.
  • Proven experience in the electronics or related industries, with a deep understanding of after-sales service processes in the electronics or related industries and customer satisfaction dynamics.
  • A track record of developing and executing strategic plans to enhance customer satisfaction, retention, and overall post-sales experience.
  • Demonstrated ability to lead and inspire cross-functional teams, fostering a collaborative and high-performance culture to achieve departmental objectives.
  • Strong commitment to understanding customer needs and expectations, driving
  • Proficiency in leveraging data analytics to derive insights, identify trends, and make informed decisions to optimize after-sales processes.
  • Experience in collaborating with international teams and adapting strategies to align with global customer satisfaction standards, ensuring a consistent and cohesive approach across different markets.

#LI-DIRECTOR

#LI-SEPCO

Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .

About Us

Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world's leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines R2 Group of Exclusive Brands Full time

    DUTIES AND RESPONSIBILITIESManage day to day operations of multiple restaurants to ensure compliance in defining standards.Monitor, coach, and mentor key personnel and staffs to enhance their knowledge and skills.Ensure customer satisfaction by maintaining quality standard, services, cleanliness, and hospitality practice.Oversee shifts, employee scheduling,...


  • Manila, National Capital Region, Philippines R2 Group of Exclusive Brands Full time

    DUTIES AND RESPONSIBILITIESManage day to day operations of multiple restaurants to ensure compliance in defining standards.Monitor, coach, and mentor key personnel and staffs to enhance their knowledge and skills.Ensure customer satisfaction by maintaining quality standard, services, cleanliness, and hospitality practice.Oversee shifts, employee scheduling,...


  • Manila, National Capital Region, Philippines Medium Full time

    As the Head of Shared Services, you will oversee and coordinate the activities of various departments including Business Analysts, Quality Assurance, Workforce Management, and more, ensuring that our service delivery is efficient and effective. What You'll do?Lead and manage teams across multiple service functions to ensure operational excellence. Drive the...

  • Branch Head

    2 weeks ago


    Manila, National Capital Region, Philippines Bank of Commerce (Philippines) Full time

    DUTIES AND RESPONSIBILITIES:1. FINANCIALa. Ensures attainment of deposit and profitability targets thru delivery of budgeted business volumes and efficient cost management.b. Spearheads the cross-selling of the Bank's corollary products and services, such as but not limited to commercial and consumer loans, credit cards, etc.c. Refers customers with fixed...

  • Head Nurse

    2 weeks ago


    Manila, National Capital Region, Philippines Our Lady of Lourdes Hospital Full time

    PRINCIPAL RESPONSIBILITY:The Head Nurse plans, organizes, and leads the activities within the assigned unit for optimum patient care. He / She is directly responsible for the physical set-up of the unit, structure and other human resources for health care provision. He / She collaborate with other members of the healthcare team in meeting the needs of the...


  • Manila, National Capital Region, Philippines Michael Page Full time

    About Our Client The client is a premier distributor specializing in baby brands, committed to delivering exceptional products and services to its customers. With a focus on quality, innovation, and customer satisfaction, the client is dedicated to surpassing expectations and fostering growth within the baby products sector. Job Description The...


  • Manila, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Head of Global Compensation & Benefits Salary: 200k - 230k / Manila site Qualifications: We are looking for a highly experienced leader in Compensation & Benefits, specializing in managing "total reward" worldwide within a services company (minimum 10 years). Must have a proven track record of leading teams (onsite/hybrid) effectively in a global matrixed...

  • Head Waiter

    6 days ago


    Manila, National Capital Region, Philippines MSC Crewing Services Philippines, Inc. Full time

    A smiling welcome, the glittering effect of lights reflected on silverware and crockery, a white glove opening the menu to indicate and explain the fine culinary creations offered by MSC Cruises, then smoothly pouring carefully chosen wine into sparkling glasses, bringing joy and rising excitement as superbly presented dishes are served... This is the...


  • Manila, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Head of Global Compensation & Benefits200k - 230k / Manila siteQualifications: We seek a leader who brings a comprehensive background in Compensation & Benefits, managing "total reward" on a global scale in a services organization (10 years +). Experience of managing teams (onsite/hybrid) is a must with the ability to effectively work in global matrixed...

  • Head Nurse

    2 weeks ago


    Manila, National Capital Region, Philippines Our Lady of Lourdes Hospital Full time

    The Head Nurse plans, organizes, and leads the activities within the assigned unit for optimum patient care. He / She is directly responsible for the physical set-up of the unit, structure and other human resources for health care provision. He / She collaborate with other members of the healthcare team in meeting the needs of the patients. The Head Nurse...

  • Kitchen Head

    2 weeks ago


    Manila, National Capital Region, Philippines CloudEats Full time

    About the job Kitchen Head - Metro ManilaWe are looking for experienced and creative Kitchen Heads to lead our kitchens in the following locations:The Kitchen Head will be responsible for overseeing daily kitchen operations, managing staff, and ensuring that all dishes meet our high-quality standards. The ideal candidate should possess strong leadership...


  • Manila, National Capital Region, Philippines Autohub Group of Companies Full time

    Job descriptionJob SummaryPrimarily responsible for maintaining an accurate and updated customer database (e.g. walk-in, dealership clients and dealer network), and corresponding records of transaction with the company that would serve as measurement for recommending appropriate actions to relevant company offices' functions in ensuring, maintaining and...


  • Manila, National Capital Region, Philippines BDO Unibank Full time

    Information Technology Group- Wealth and Corporate Product Management Section HeadThe Section Head will spearhead the digital product development efforts of the bank. He/She will oversee the product management team, shaping the strategy and execution of digital banking products that meet business, market needs and regulatory requirements.Duties and...


  • Manila, National Capital Region, Philippines JSTERP PHILIPPINES INC Full time

    Qualifications:Bachelor's DegreeMore than 2 years of experience in online customer service with discretion. Answer customer questions on timely manner- Has 1-2 years of experience in Ecommerce, Logistics, Warehousing industry If you have experience in leading a team, you will be given a manager position. Responsible for setting KPIs and evaluating...


  • Manila, National Capital Region, Philippines Staff Domain Inc Full time

    About Staff DomainStaff Domain is a forward-thinking organization committed to providing exceptional talent and fostering a culture of growth and innovation. Our tagline, "The smart place to grow," encapsulates our mission to support both our clients and employees in achieving their full potential. As we expand our reach globally, we are looking for a...


  • Manila, National Capital Region, Philippines Fujitsu Full time

    At Fujitsu, we have embarked on an integrated approach to digitally transform our business and practices, to strengthen Fujitsu's competitiveness in the digital age. Fujitsu gives us the overarching direction in Digital Transformation (DX). EVOLVE is the manifestation of Fujitsu within Global Delivery (GD).One People is our biggest transformation within HR,...

  • Branch Head

    2 weeks ago


    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Locations:Multiple LocationsCorporate Title: Store ManagerRank: M to AVPWork Arrangement: OnsiteOur Retail Banking Group is looking for experienced professionals to join us in different locations nationwide as Store/Branch Managers.As a Store Manager, you'll lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds. You'll...

  • Branch Head

    2 weeks ago


    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Locations: Multiple LocationsCorporate Title: Store ManagerRank: M to AVPWork Arrangement: Onsite Our Retail Banking Group is looking for experienced professionals to join us in different locations nationwide as Store/Branch Managers. As a Store Manager, you'll lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds....

  • Head of Digital

    2 weeks ago


    Manila, National Capital Region, Philippines Widescope Advertising Agency Co Full time

    Head of DigitalResponsibilitiesBrand Management & Development CraftingMarketing and Communication Strategies (Digital, Advertising, Creative)Generate leads for the sales department through various sourcesGather internal and external input to develop a strategic vision for our digital opportunity setDevelop and execute successfully around Dimensional's...

  • Head of Digital

    3 weeks ago


    Manila, National Capital Region, Philippines Widescope Advertising Agency Co Full time

    Head of DigitalResponsibilitiesBrand Management & Development CraftingMarketing and Communication Strategies (Digital, Advertising, Creative)Generate leads for the sales department through various sourcesGather internal and external input to develop a strategic vision for our digital opportunity setDevelop and execute successfully around Dimensional's...