Head of Restaurant Operations

2 weeks ago


Manila, National Capital Region, Philippines R2 Group of Exclusive Brands Full time

DUTIES AND RESPONSIBILITIES

Manage day to day operations of multiple restaurants to ensure compliance in defining standards.Monitor, coach, and mentor key personnel and staffs to enhance their knowledge and skills.Ensure customer satisfaction by maintaining quality standard, services, cleanliness, and hospitality practice.Oversee shifts, employee scheduling, and deployment.Help devise marketing strategies that widen brand awareness and generate new and repeat customers.Create way to communicate with customers to learn about their level of satisfaction and captures feedback that are instrumental to the improvement of the dining services.
QUALIFICATIONSDetail oriented and has strong organizational skills including project management.Strong analytical skillsExcellent leadership and people management capability in coaching, developing and managing a team.Demonstrate high customer management orientation, with the ability to make decisions to ensure customer satisfaction.At least 8 years experience in managing restaurant operations.Preferably Assistant Manager/Manager specialized in Food/Beverage/Restaurant Service or equivalent.Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Commerce, Marketing, Hotel and Restaurant Management, Food & Beverage Services Management or equivalent.

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