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Request Management Specialist
2 weeks ago
Security Bank is hiring for the role of Request Management Specialist.
As a Request Management Specialist, you will be responsible for managing and handling after-sales concerns to attend to customers' needs. You should be able to cope with various support functions like request handling, received via CRM, Email or Walk-in, in order to maintain good customer relationships by providing excellent service that will lead to customer loyalty.
Responsibilities- Facilitates client-initiated requests received via CRM, email, or face-to-face (walk-in) and coordinates them with various fulfillment units of the Bank to provide timely and accurate resolution to the client.
- Provides support and assistance to other units of the bank in addressing complaints by giving required information or data necessary to resolve complaints filed by the customer.
- Establish and maintain a monitoring system via available applications (i.e. Excel worksheet, web-based applications) to be able to track the status and progress of each case/concern and ensure on-time processing and resolution of requests.
- Bachelor's Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Customer Service Related
- Knowledgeable of various consumer lending products and basic customer service.
- Good quantitative and analytical skills.
- Must have good oral and written communication skills
- Fresh graduates are welcome to apply
You should have or be completing the following to apply for this opportunity.
Bachelor's DegreeDegree or CertificateMinimum Level of Study
Bachelor or higher
From an Institution in
- Philippines
B
Work rightsThe opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Philippine Temporary Work Visa
Philippine Permanent Resident
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Data Quality Manager at Security Bank Corporation
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