Technical Support Specialist

1 week ago


Makati City, National Capital Region, Philippines Cloudstaff Full time
Technical Support Specialist (WFO Makati)15 days ago

Login to View Salary

Years of experience 1-2 years

Shift(s) Morning Shift

Job request ID JR-13037

Technical Support Specialist (WFO Makati)Philippines - Makati15 days ago Salary Login to View Salary Years of experience 1-2 years Shift(s) Morning Shift Job request ID JR-13037 Job Description

POSITION SUMMARY

We are seeking a dedicated individual to join our team as an After-Hours Technical Support Specialist. This role may involve providing technical support to end-user clients outside of regular business hours and overseeing tasks during after-hours periods.

Work Location: Makati

KEY RESPONSIBILITIES

Generic:

· Provide friendly and proactive technical support to clients and employees.

· Identify the nature of work requests and escalate issues as needed.

Technical Support (Faults):

· Gather relevant details from customers regarding faults.

· Troubleshoot and resolve faults with customers where possible.

· Log faults with the appropriate carrier and update customers on resolution progress.

· Maintain detailed records in Zendesk documenting fault resolution steps.

Faults may include:

· Voice, internet, and mobile connection issues.

· Hardware faults.

Provisioning:

· Manage deliverables of small and complex projects within specified timelines.

· Oversee the entire provisioning process from start to finish.

· Communicate regularly with clients to keep them informed during provisioning.

· Serve as the primary contact with wholesale carriers as required by projects.

· Conduct regular status checkpoints with customers and internal personnel.

Debt Recovery:

· Make occasional debt recovery calls in a respectful and professional manner.

Sales Admin Tasks:

· Undertake sales admin tasks as required, including updating customer databases, preparing sales reports, and assisting with order processing.

Office Administration:

· Prepare and submit weekly activity reports, including highlighting fault trends.

· Adhere to in-house standards for all documentation and procedures.

Professional Development/Human Resource:

· Maintain strong working relationships with internal and external clients.

· Stay updated on product offerings and technical processes.

· Continuously update technical knowledge.

Qualifications and Requirements

Qualifications and Requirements:

· Excellent communication and customer service skills.

· Previous experience in an ISP.

· Self-motivated with the ability to work independently.

· Technical experience in a similar industry.

Perks and Benefits #J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Technical Concept GmbH Full time

    As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients participating in our financial campaign. Your primary focus will be on troubleshooting technical issues related to financial software, hardware, and systems utilized in the campaign. You will work closely with both internal teams and external...


  • Makati City, National Capital Region, Philippines Headstart Specialist Full time

    Technical degree in engineering or equivalent qualification. Minimum 3 to 5 years working experience in technical sales, after sales and / orservice. Microsoft Office proficiency is a must. Experience in a CRM or Salesforce system will be an added advantage. This job requires extensive field work by visiting jobsites and prospectcustomers, and must be able...


  • Mandaluyong City, National Capital Region, Philippines SSI Acquire BPO Solutions Inc. Full time

    Technical Customer Support Specialist I page is loaded Technical Customer Support Specialist I Apply locations Mandaluyong City time type Full time posted on Posted 7 Days Ago job requisition id R8497 We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where...


  • Makati City, National Capital Region, Philippines M and J Recruitment Specialist Full time

    Position OverviewThe Client Support Specialist position works to deliver an exceptional customer experience by engaging with their customers within specified parameters.The role covers front-facing phone, chat and email as well as liaising regarding delivery of their services. The role includes duties such as working with client databases, taking messages,...


  • Makati City, National Capital Region, Philippines Finastra Full time

    OverviewWhat will you contribute? Reporting to the Technical Support Manager, the Associate Technical Engineer, Customer Support is the key interface between Finastra clients on one side and the organization on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience. The holder of the role is...

  • Technical Trainer

    1 week ago


    Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Description:As a technical trainer, you'll play a pivotal role in ensuring effective training initiatives within the organization. Your responsibilities include staying updated on operational procedures and technical advancements, identifying skill gaps through training needs analysis, and designing tailored training programs for new hires and existing...


  • Makati City, National Capital Region, Philippines Oracle Full time

    Here's the job profile: Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading...


  • Makati City, National Capital Region, Philippines MSD Full time

    Technical Sales Specialist – Poultry (Visayas)RESPONSIBILITIES:Drive demand by conducting customer visits and offering technical support.Build PR relationships with key clients.Monitor inventory and sales progress.Stay updated on market trends and industry developments.REQUIREMENTS:Bachelor's degree in Veterinary Medicine, Animal Husbandry, Marketing,...


  • Makati City, National Capital Region, Philippines MSD Full time

    Technical Sales Specialist – Poultry (Visayas)RESPONSIBILITIES:Drive demand by conducting customer visits and offering technical support.Build PR relationships with key clients.Monitor inventory and sales progress.Stay updated on market trends and industry developments.REQUIREMENTS:Bachelor's degree in Veterinary Medicine, Animal Husbandry, Marketing,...


  • Makati City, National Capital Region, Philippines Support Services Group Full time

    Collections Specialist | Local Account (DayShift) Collections Specialist | Local Account (DayShift) Join the fastest growing BPO company in the PhilippinesOur culture makes our workplace fun, warm, and enjoyable.As we always say, life is #BetterwithSSGWhat you'll do:Performs outbound callsResponsible for building relationships with customers, whose account...


  • Makati City, National Capital Region, Philippines Finastra Full time

    Overview Reporting to the Manager, Technical Customer Support, the Senior Technical Engineer PAS Support Advisor is the key interface between Finastra clients on one side and CS on the other side, contributing to the overall delivery of software and services to ensure a world-class customer experience. The holder of the role is a product specialist, with...


  • Makati City, National Capital Region, Philippines Payreto Full time

    Join our high performing team and enjoy these benefits:Competitive Salary PackagesInnovative Financial TechnologyCollaborative and Supportive Team Environment15,000 PHP Signing Bonus.Position Overview:The core mission of the Technical Support Representatives is to provide timely, correct, andcomplete technical solutions (basic to advanced) to client users...


  • Makati City, National Capital Region, Philippines JAKA INVESTMENTS CORPORATION Full time

    1.Reporting directly to the Service Delivery Managerand indirectly to the Service Unit Head, the roleholder will work within the MIS team to providetechnical leadership on operational support for theJAKA group. The Lead Technical Support oversees several keyfunctions within the IT Service Delivery Team,enabling the delivery of high-quality service to...


  • Makati City, National Capital Region, Philippines The Descartes Systems Group Inc. Full time

    Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...

  • Technical Support

    1 week ago


    Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job Qualifications:Bachelors Degree in IT, Computer Science, or any related course.With experience in computer set-up, configuration, and troubleshooting.Basic networking experience.With background in various Windows Operating SystemDuties and Responsibilities:Provides user support be it via phone or email, on-site or off-site to all reported IT – related...

  • Technical Support

    1 week ago


    Makati City, National Capital Region, Philippines Metacom Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative to join our team.Your Key Responsibilities*Assist customers with technical support inquiries over the phone.*Provide prompt and courteous responses to customer concerns.*Maintain accurate records of customer interactions and...


  • Makati City, National Capital Region, Philippines J-K Network Services Full time

    Good day EngineersWe are in URGENT HIRINGCOMPLETE BENEFITSPHP 30,000 - PHP 45,000 (HIGHLY NEGOTIABLE)13th Month PayNEW OPENING TECHNICAL SUPPORT ENGINEERSALARY:PHP 30,000 - PHP 45,000 (HIGHLY NEGOTIABLE)LOCATION:Quezon CityBENEFITS:HMOSick LeaveVacation LeaveGovernment MandatedPerformance BonusOther benefits will be discussed by the HRJob Details:Associate...


  • Makati City, National Capital Region, Philippines Jocsoncollege Full time

    Technical Support Engineer-52965 at Jump Solutions Inc. | Jobs | Technical Support EngineerJump Solutions Inc. National Capital Region (NCR), Makati City No experience required. Salary Undisclosed Full Time 3 openings Submit ResuméLink View CareerSiteJob Details About Us RequirementsCandidate must possess at least a Bachelor's/College Degree on Computer...


  • Makati City, National Capital Region, Philippines Systemantech Inc. Full time

    A Technical Support Engineer monitors and maintains the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.JOB DESCRIPTION Responsible in the deployment, installation, pull-out...


  • Quezon City, National Capital Region, Philippines WIB Outsource, Inc. Full time

    We take a very positive view of candidates who are willing to be trained on what we are doing to accomplish a certain task in a different situation.CUSTOMER SUPPORT SPECIALISTBuild and develop a strong customer relationships and take ownership of the resolution process for all customer related issues. Handle inquiries, complaints, disputes, returns or...