Performance and Rewards Lead

2 weeks ago


Manila, National Capital Region, Philippines ING Group Full time

Job Requirements:

  • Administer benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner
  • Proper dispatching of requests to co-team members
  • Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
  • Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
  • Generate ad-hoc reports to meet the service delivery requirements,
  • Process scheduled tasks and ensure completion on the agreed deadline
  • Coordinate with Third Party Vendors as needed
  • Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
  • Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Service
  • Drive consistent, standardized, and effective service delivery within the stream
  • Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
  • Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes
  • Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
  • Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
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