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Facilities Coordinator
2 weeks ago
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer questions and address complaints
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation and closure of tasks and deliverables
• Recommend procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Take up other duties as assigned (meeting reservations, locker assignment assistance, etc.)
Requirements and skills
• Pleasing personality
• Proficiency in English (oral and written)
• Strong client-facing and communication skills
• Proven experience as front / help desk representative, agent or relevant position
• Working knowledge of MS Office applications and helpdesk software.
• Familiarity with office machines (e.g. fax, printer etc.)
• Good organizational and multi-tasking abilities
• Problem-solving skills
• BS degree in Information Tourism, Hotel and Restaurant Management or equivalent
Location:
On-site –Makati, PhilippinesResponsibilities
• Greet and welcome guests
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer questions and address complaints
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation and closure of tasks and deliverables
• Recommend procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Take up other duties as assigned (meeting reservations, locker assignment assistance, etc.)
Requirements and skills
• Pleasing personality
• Proficiency in English (oral and written)
• Strong client-facing and communication skills
• Proven experience as front / help desk representative, agent or relevant position
• Working knowledge of MS Office applications and helpdesk software.
• Familiarity with office machines (e.g. fax, printer etc.)
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• BS degree in Information Tourism, Hotel and Restaurant Management or equivalent
Location:
On-site –Makati, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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