Facilities Management Operations Director

2 weeks ago

Makati City, National Capital Region, Philippines CBRE Full time
JOB SUMMARY

The purpose of this position is to design and implement facility maintenance management programs for portfolio of properties, balancing client priorities in the areas of cost, business and operational risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages account programs aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.

Develops operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPIs (Key Performance Indicators).

Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

Oversees account site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to location for projects management issues, concerns, etc.

Evaluates outsource provider ""hard services"" contracts to ensure best pricing and service level performance. Coordinates RFP process through client and sourcing groups.

Responsible for development and training to all field and management staff in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
  • Extensive experience: A minimum of 5-10 years of work experience in facility management or a similar role. This showcases a deep understanding of the role and its demands, demonstrating capability to manage multiple facility sites effectively.

  • Data Center Management: Experience in managing office sites with data centers, indicating knowledge in maintaining critical infrastructure and ensuring business continuity.

  • Hard and Soft Services Exposure: Familiarity with both hard services (like HVAC, plumbing, electrical systems) and soft services (like cleaning, security, landscaping), demonstrating a well-rounded skill set in facilities management.

  • Leadership Skills: Proven capability to lead a team, indicating strong leadership skills that can guide a team to meet organizational standards and objectives.

  • Problem-Solving Skills: Ability to handle and resolve issues that may arise in the management of facilities, demonstrating strong problem-solving skills.

  • Compliance and Safety: Knowledge of health and safety regulations, demonstrating commitment to maintain a safe and compliant work environment.

  • Budget Management: Experience in managing budgets, indicating financial management skills and the ability to optimize resources.

  • Vendor Management: Capability to negotiate with and manage contractors and suppliers, demonstrating good negotiation and vendor management skills.

  • Project Management: Proven ability to manage multiple projects simultaneously, indicating strong organizational

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