int-68ab493

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Inc Full time
The Purpose Driven Career Objectives of a Admin / Reception at KMC:

The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility, and clients, it can be internal and or external.

To apply for Admin / Reception, you are excellent at:

FRONT DESK MANAGEMENT:

  • Providing support at the reception/front desk through:
  • Answering and dispersing calls and inquiries
  • Welcoming/ receiving applicants, visitors, and clients of the Company
  • Responding/ addressing tenant concerns and walk-in inquiries
  • Handling daily incoming and outgoing mail
  • Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications
  • Managing the front office on a daily basis
  • Assisting with photocopy, printing, and scanning client request
  • Gatepass / work permit processing
  • Preparing and accomplishing errand form
  • Monitoring the cleanliness in the concessionaire area
  • Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

  • Being the Point person / Representative in the workplace
  • Reserving the Conference room
  • Reporting and coordinating any workplace issues and ensuring job completion
  • Providing administrative support to members
  • Providing unmatched customer experience
  • Building strong relationships with members
  • Enforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

  • Attending ticket requests within SLA
  • Assisting office walk tours with prospective clients and marketing events
  • Offering and serving refreshments to the Client
  • Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI
  • Coordinating with the vendor for any Client request below 20K
  • Distributing monthly treats
  • Following operational processes and procedures
  • Enforcing house vision and security guidelines

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintaining Office Show-readiness, cleanliness and maintenance
  • Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members' needs
  • Coordinating with Customer Success Lead for any facilities/Building issues
Your Success Profile includes:
  • Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses
  • At least 1-2 years of work experience as Front Office Staff or Admin Assistant
  • Knowledge of MS Office applications (MS Word, Excel, PowerPoint, Office 365)
  • Hospitality or Customer service background is a plus

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