Customer Success Officer

2 weeks ago


Quezon City, National Capital Region, Philippines C&E Publishing, Inc. Full time

WE ARE IN NEED OF:

CUSTOMER SUCCESS OFFICER
(P18,000 – P 23,000)

Job Description:

  • Customer Service (Technical Support)
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • End-User Training
  • Customer Journey (Relationship Marketing)
  • Develops Healthy Partner Relationship, evaluates and analyses partner/client needs
  • Build trust and transparency with partners/clients
  • Review partner/client complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Customizes a training course and educational materials for the partners/clients
  • Assists partners/clients as needed with the setting up and navigating programs or software associated with a product or service.
  • Perform other related tasks that may be assigned from time to time

Qualifications:

  • Must be a college graduate of Marketing or Business Management and other related courses
  • Preferably with at least 2 years related experience
  • Has strong knowledge and understanding of Marketing, Product/sales, Promotions
  • Has excellent oral and written communication skills
  • Able to establish or maintain effective working relationships with those contacted in the course of work
  • With good analytical and numerical skills
  • With accuracy and attention to details

Benefits:

  • Mandated government benefits
  • Life Insurance
  • HMO
  • Birthday Leave
  • Birthday Cash Gift
  • Annual Shoe Allowance
  • Paternity/Maternity Allowance
  • Uniform Subsidy
  • Others

Work Schedule:
Monday – Friday

Work Set-Up:
Onsite

Office Address: 839 EDSA, South Triangle, Quezon City (near Mother Ignacia Street, Quezon Ave MRT Station, Mcdo Que Ave)

Send your updated CV/Resume at:

Contact me at:
;

Company Profile:
C&E Publishing, Inc.

was established in 1993 to engage primarily in the business of reprinting and distributing foreign medical and science books with acquired copyright licenses from international publishers.


With the advent of the 21st century, the company embarked on a publishing thrust and started expanding its range of titles by inviting local authors to write and publish books on various disciplines, including medicine, nursing, psychology, and law.

It also published locally authored textbooks for basic education as well as trade books.

  • Quezon City, National Capital Region, Philippines C&E Publishing, Inc. Full time

    WE ARE IN NEED OF:CUSTOMER SUCCESS OFFICER(P18,000 – P 23,000)Job Description:Customer Service (Technical Support)Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsEnd-User TrainingCustomer Journey (Relationship Marketing)Develops Healthy Partner Relationship, evaluates...


  • Quezon City, National Capital Region, Philippines Beacon Solutions, Inc. Full time

    We are looking for an experienced Customer Success Manager who will lead our Customer Success Team As the customer success manager, you will be playing a key role in designing, building, and managing the customer life cycle and customer success functions under our Sales and Marketing Department.Responsibilities:Maintain active and positive relations with...


  • Quezon City, National Capital Region, Philippines Norde International Distributors Full time

    Job Summary A Customer Care Analyst analyzes a customer service department's operation and provides recommendations on ways to improve productivity and customer satisfaction levels.Duties & Responsibilities Develop and implement initiatives to improve customer services.Analyze customer issues to develop tools and processes to increase customer...


  • Makati City, National Capital Region, Philippines CloudPay Full time

    Our fast growing team in PH are looking for an experienced Customer Success Manager. Customer Success Management is CloudPay's bridge between our customers and the CloudPay organisation.The successful candidate will work directly with our customers to enhance their overall user experience and work one-on-one with customers to build the customer relationship,...


  • Mandaluyong City, National Capital Region, Philippines Sprout Solutions Full time

    DIRECTLY REPORTS TO:Head of Customer SuccessMAIN AREA OF RESPONSIBILITY:The primary responsibility of the Customer Success Manager - Upsell is to develop long term partnerships with Sprout's customers to ensure they remain successful by realizing the full value of their investment with Sprout. Generate Upsell sales volume and achieve target revenue. This job...


  • Mandaluyong City, National Capital Region, Philippines Sprout Solutions Full time

    DIRECTLY REPORTS TO:Lead Customer Success ManagerMAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Success Manager (CSM) is to develop long term partnerships with Sprout's customers to ensure they remain successful by realizing the full value of their investment with Sprout. Adoption, retention, and advocacy are key initiatives for the...


  • Makati City, National Capital Region, Philippines Indicia Worldwide Full time

    About usIndicia Worldwide is an insight and technology-led communications agency with global production expertise.Why we exist: we create new valueAt Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing...


  • Makati City, National Capital Region, Philippines Broadridge Full time

    Role OverviewAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The Customer Success Team Leader is a key leadership role responsible for managing a designated team within the Customer Success...


  • Makati City, National Capital Region, Philippines Broadridge Full time

    Role OverviewAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.The Customer Success Team Leader is a key leadership role responsible for managing a designated team within the Customer Success...


  • Quezon City, National Capital Region, Philippines Norde International Distributors Full time

    Duties & Responsibilities Develop and implement initiatives to improve customer services.Analyze customer issues to develop tools and processes to increase customer satisfaction.Answering all customer inquiries and addressing ordersGiving information and assistance to solve customer concernsEnsuring proper and timely deployment of the assigned Field Service...


  • Mandaluyong City, National Capital Region, Philippines Euroland Investors Full time

    Europe Investors Direct AB Phils. Representative Office(Mandaluyong, near EDSA Shaw)Job HighlightsMulti Cultural EnvironmentInformation Technology dealing with publicly listed companiesFast-paced environment dealing with C- suite clientAmenable to work on a shifting scheduleWilling to relocateWith SALES COMMISSIONS on top of basic salaryJob DescriptionThe...


  • Quezon City, National Capital Region, Philippines NielsenIQ Full time

    Consulting Manager, Customer Success - Analytics & InsightsJob DescriptionThis role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding...


  • Quezon City, National Capital Region, Philippines RecruitGo Full time

    Directly Reporting to the COOLeading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first mannerAdding value to customer relationships and driving the desired customer goals by either actively participating in client...

  • Marketing Officer

    2 weeks ago


    Quezon City, National Capital Region, Philippines Tricool Mechanical Air Conditioning and Installation Corporation Full time

    Job briefWe are looking for a passionate Marketing Officer to plan and oversee the organization's marketing activities and campaigns. You will be the one to ensure that all marketing operations are successful in meeting the goals set by management.A successful Marketing officer must have great enthusiasm for all things marketing and great knowledge of...


  • Makati City, National Capital Region, Philippines SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Quezon City, National Capital Region, Philippines NielsenIQ Full time

    Job DescriptionThis role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding of client needs and robust analytical expertise across...


  • Makati City, National Capital Region, Philippines GESG Full time

    Our client, a gaming company with office in Makati is in need of a Customer Service Officer - Korean Native Speaker with the following qualifications:Must be a Korean national, fluent in the Korean language Mandarin speaker preferred but not required Previous experience preferred but not required Open to Koreans living in the Philippines, open to Koreans who...


  • Quezon City, National Capital Region, Philippines goFLUENT Group Full time

    About the job Customer Service Support - Thai SpeakerWhen we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.At goFLUENT, every...


  • Quezon City, National Capital Region, Philippines Kinect Incorporated Full time

    Job DescriptionCustomer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.Main Duties and Responsibilities Effectively manage large...

  • Leasing Officer

    2 weeks ago


    Quezon City, National Capital Region, Philippines PRIME Philippines Full time

    We are looking for dedicated and results-driven Leasing Officer with a proven track record in commercial leasing. Adept at identifying and securing profitable leasing opportunities while ensuring tenant satisfaction. Demonstrated expertise in negotiating favorable lease terms, conducting market analysis, and cultivating positive tenant relationships. Seeking...