Customer Success Analyst

2 weeks ago


Quezon City, National Capital Region, Philippines Norde International Distributors Full time
Job Summary

  • A Customer Care Analyst analyzes a customer service department's operation and provides recommendations on ways to improve productivity and customer satisfaction levels.
Duties & Responsibilities

  • Develop and implement initiatives to improve customer services.
  • Analyze customer issues to develop tools and processes to increase customer satisfaction.
  • Answering all customer inquiries and addressing orders
  • Giving information and assistance to solve customer concerns
  • Ensuring proper and timely deployment of the assigned Field Service Engineer (FSE) to attend to the on site client concern.
  • Ensuring and confirming that cases are properly updated and documented regularly in the system
  • Sending a summary of the troubleshooting report and picture of defective parts to our principal for claiming spare parts and defective consumables
  • Providing quick assistance to the customers when an incident occurs and/or seeking assistance from the Field Service Engineer if needed
Preferred Education, Skills & Experience

  • Graduate of any Engineering Course / Business Administration
  • With at least 1 year of experience in customer service, case management & project management.
  • Fresh graduates are welcome to apply.
  • Proficient in Microsoft Office such as Word, Excel, Visio & MS Project.
  • Customer oriented; assertive; detail oriented


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