Customer Service Support

2 weeks ago

Quezon City, National Capital Region, Philippines goFLUENT Group Full time
About the job Customer Service Support - Thai Speaker

When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.

At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.

Join us and feel a sense of purpose in your work everyday

Our Asian Learning Consultant team is young and energetic. And because collaboration with other offices worldwide is very active, it is an environment where you can truly feel that you are working in a global company.

About the Position

We are looking for a Learning Consultant to join our team based in Bangkok. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams.

At goFLUENT, the Customer Service is unique. We are always ready to help our learners with empathy. We do our best to deliver every day the best experience

What Youll Do

  • Manage relationships with clients/learners taking goFLUENT lessons/training.
  • Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
    • Resolve customer complaints
    • Call clients to follow up on their training progress
    • Conduct demo calls
  • Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
  • Reach KPIs discussed with the LC Team Leader/Manager

You'll love this job if you

  • Are outstanding at communicating, both orally and written (Thaiis your mother tongue)
  • Have a previous successful experience in customer support
  • Are very empathic and able to solve complex conversations in order to give a smile to customers
  • Are an organized, responsive, sincere and autonomous person

We are looking for

  • 1 to 4 years experience in customer service
  • Internet savvy and proficient in MS Office, Google Docs and Open Office
  • Advanced level of English (verbal and written)
  • Bachelor's/College Degree in any field

What we offer

  • Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
  • Learn from top executives and visionaries in the learning and language market.
  • The experience of joining an innovative organization with an international, vibrant working environment.
  • Full on-boarding and fast ramp mentoring program leading candidate to success.
  • World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
  • Exciting global team-building events abroad (the last one was in Manila)
#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Support Services Group Full time

    Are you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At Support Services Group, we train our team members to provide exceptional customer service to our clients and make a better community for our employees.Join Support Services Group and take...

  • Customer Service And Sales Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines NorthPoint Search Group Full time

    Customer Service Receptionist - RemoteOur client is in a phase of rapid expansion, and we're on the lookout for exceptional individuals to join our dynamic team. If you're a customer service superstar and can engage in meaningful conversations, we want youWe are a unique Medical Device Company that stands out from the crowd. We're committed to supporting you...

  • Customer Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines GearCraft Mechanical Full time

    Qualifications:High School or Senior High School GraduateMinimum 1 year of experience in the BPO industryExcellent communication skillsMust be open to working onsiteWe are looking for a Customer Support Representative specifically for Car Rental services, offering a competitive salary of up to 21K.

  • Customer Support Agent

    1 week ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Customer Support AgentSalary Range: PHP22,000 PHP32800/month Location: Cubao, Quezon City Description :Providing customer service support according to the scope of work and service level requirements.Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Requirement :With at least 1...

  • Customer Support Agent

    1 week ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Customer Support AgentSalary Range: PHP22,000 - PHP32800/month Location: Cubao, Quezon City Description :Providing customer service support according to the scope of work and service level requirements.Ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Requirement :With at least...

  • Customer Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Customer Service - Sales AgentSalary Range: PHP PHP28000 Basic + PHP2800 Allowance + PHP2000 Language Premium Site: Cubao, Quezon City Responsibilities:Providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and...

  • Customer Support Consultant

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportYourApp Inc. Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • customer support specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines WIB Outsource, Inc. Full time

    We take a very positive view of candidates who are willing to be trained on what we are doing to accomplish a certain task in a different situation.CUSTOMER SUPPORT SPECIALISTBuild and develop a strong customer relationships and take ownership of the resolution process for all customer related issues. Handle inquiries, complaints, disputes, returns or...

  • Customer Service Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Henkel Philippines Full time

    Customer Service Support Specialist (North America) Makati Opportunity Expired Henkel is hiring for the role of Customer Service Support Specialist. At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    We are looking for a Customer Service Representative to join our team and provide exceptional support to our customers.Duties / Responsibilities Responsible for providing customer service support according to the scope of work and service level requirements. Ensuring call quality and quantitative standards are observed in meeting customer care needs and...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Lexieconsulting Full time

    Customer Service Representative - Home Appliance Assist customers with inquiries about home appliances. Provide solutions with a friendly and helpful attitude. Ensure that we process customer orders. Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionCustomer Happiness Email and Chat Support SpecialistCustomer...

  • Customer Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceOpportunity to make a positive impactAttractive Salary & BenefitsIdeal CandidateResponsibilities:Professionally assists customers and service execution.Analyze the issue(s) raised by the customer and determine the most appropriate solutions.The ProfileWith or without customer...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Likha Careers Full time

    Position Type: Entry Level/Individual ContributorWork Location: Cubao or UP Town Center, Quezon CityWork Setup: Full-Time / Onsite - Nightshift or Shifting scheduleIndustry: BPO IndustryAbout the Job:Join our client team as a Customer Service Representative, where you'll engage with customers through calls and emails, providing assistance with inquiries...

  • Customer Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stellar Creations Full time

    QUALIFICATIONS:- At least 6 months of BPO experience- At least HS / Senior High School Graduate- Good communication skillsCustomer Support - Up to 22K Salary (NON-VOICE)

  • Customer Support

    1 week ago

    Quezon City, National Capital Region, Philippines GearCraft Mechanical Full time

    QUALIFICATIONS:- HS / SHS Graduate- At least 1 year of BPO experience- Good communication skills- Willing to work onsiteCustomer Support (Car Rental) - Up to 21K Salary

  • Customer Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Aspire Global Solutions Full time

    Your Key Responsibilities:Assist customers with inquiries, concerns, and requests related to logistics services.Provide exceptional and friendly customer service through various communication channels.Collaborate with the team to ensure efficient problem resolution. It will enhance customer satisfaction.Needed Qualifications:FresherHigh School Graduate (Old...

  • Customer Service Agent

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Full time

    "Customer Service Agent / With 30k Signing Bonus ManilaCSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Qualifications:Work...

  • Customer Service Agent

    2 weeks ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Hiring Customer Service Agent / with 30k Signing Bonus Cubao QCCSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Qualifications:Work...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intelassist Full time

    Job Highlights:Work-life BalanceCompetitive salary'Family-oriented' Culture100% OnsiteJob Description:Provide exceptional technical support to customers via phone, email, chat, or other communication channels.Diagnose and troubleshoot technical issues, including home appliances and home service set upGuide customers through step-by-step solutions, ensuring...

  • Customer Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Philman Power Center Full time

    The team of people who provide help when customers have trouble with a company's products or services. It's ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve.