collections head

2 weeks ago


Makati City, National Capital Region, Philippines KSearch Asia Consulting Full time

The Philippines' leading fintech company needs a Collections Head. Apply online or call us for inquiries

CLIENT
Our client is the country's leading fintech company.

JOB DESCRIPTION


• Manages the delinquency rates of the loans portfolio through effective partner management ensuring Arm's Length.

• Conducts regular collections agency visits and follows through on daily, weekly, and monthly targets including penetration rates and agent productivity targets, among others.

• Conducts regular triad coaching sessions with the agency Leads and agents as an observer and follows through by giving and documenting constructive and immediate feedback to the Leads.

• Leads regular call calibration sessions with agency leads and Quality Assurance to ensure healthy call quality scores.

• Participates in the formulation of collections strategies to improve collection rates.

JOB QUALIFICATION


• Experience with fintech or digital bank

• Background with loans collection

• Developed collections strategies or framework previously

• Manager to Senior Manager Level

Start your journey to a fulfilling career right here. Apply for a position by sending us your resume today. Your dream job is just a click away

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