Client Services Assistant Manager
2 weeks ago
Functional Responsibilities:
- Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day to day client requests
- Facilitate or assist with client reporting
- Managing Company and Client expectations
- Cultivate positive interactions and manage relationship between Company and Client
- Create and maintain contracts and agreements
- Oversee recordkeeping and data accuracy
- Analyze data and convert into usable information
- Ensure success of the department by achieving Key Performance Indicators set by Visaya Knowledge Process Outsourcing
Job Requirements:
Education:
- College degree or comparable work experience
- Business Management, Mass Communication, Marketing Management, Medicine, Nursing degrees preferred but not required
Work Experience:
- At least 2 years work experience
- Experience in BPO industry preferred but not required
- Previous Client Liaison or Project Management experience an advantageSkills and Knowledge:
- Medical coding and billing, ICD 10
- Medical revenue cycle.
- Above average English communication skills, both verbal and written.
- Excellent customer service skills.
- Technical (contract) writing skills preferred but not required.
- Organized, detail oriented and methodical.
- Proficient in MS tools and application: MS Powerpoint, MS Excel, MS Project, others.
- Good interpersonal skills.
- Efficient problem solving and analytical skills.
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