Client Service Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Cagayan State University Full time

Be equipped. Be valued. Stay ahead. Come and join our wonderful family

  • Execute service delivery (such as timekeeping, payroll, and benefits administration) in an efficient and effective manner
  • Comply with quality and security requirements within the team by conducting initial verification, identifying and documenting issues, providing feedback, and documenting improvement.
  • Ensure accuracy and timeliness of processed data through initial data verification and schedule management.
  • Comply with documentation and monitoring requirements such as but not limited to Transaction Folders and Action Reports.
  • May be assigned as Master File Handler after passing the required certification exam.
    • Update the client's master file and company information setup.
    • Verify uploaded/encoded information prior to final verification.

2. Client Relationship Management

  • Build rapport with internal and external clients through constant and effective communication on any service delivery-related matters.
  • Strictly comply with internal and external Service Level Agreements (SLA)

3. Resource Management

  • Support and recommend cost-saving measures to meet the financial objectives of the Company

4. Personal Leadership and Teamwork

  • Take ownership of personal learning and development
  • Ensure teamwork and discipline in the workplace
  • Comply with internal control activities and adhere to related policies, procedures, and guidelines.

Specifications:

  • Graduate of any business-related or IT-related course
  • Basic to advance knowledge of MS Excel
  • Basic to advance knowledge of SQL
  • Knowledge of payroll and/or attendance computation is an advantage
  • Keen on details
  • Customer-oriented
  • Preferably resident of Pasig or Mandaluyong
You should have or be completing the following to apply for this opportunity. Entry PathwayDegree or Certificate

Minimum Level of Study

Bachelor or higher

Study Field

B

B Business & Management

I

I IT & Computer Science

Work rights

The opportunity is available to applicants in any of the following categories.

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