![Satellite Office](https://media.trabajo.org/img/noimg.jpg)
Client Services Supervisor
2 weeks ago
KEY RESPONSIBILITIES & DUTIES
NEW ACCOUNT SETUP
- Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercises
ONBOARDING & OPERATIONAL SUPPORT
- Conduct onboarding for new hires and nurturing long-term client and staff relationships
- Establish a clear understanding of the client's tactical & strategic plans
- Prepare client/sales visit agenda and presentations
- Develop effective communication platforms for clients and staff
- Any other administrative task requested on a regular or ad-hoc basis
- Deal with client requests and troubleshoot problems
KEY ACCOUNT MANAGEMENT
- Drive inside sales initiatives
- Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
- Act as an escalation point and a major advocate of the client
- Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly & quarterly business reviews, and bi-annual pulse surveys (via phone or online)
- Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
Assistance with Client IT Requirements
- Coordinating the management of IT and equipment Purchase Orders with Suppliers
- Raising IT tickets for clients where necessary
- Follow-up on installation progress or resolution of tickets
- Maintain an inventory of purchased equipment and status
PERSONAL SKILLS & QUALITIES
- Proactive, resourceful, self-motivated, takes initiative
- Strong communication skills (written and spoken)
- High service orientation.
- Ability to meet deadlines with excellent time management skills
- Calm, polite, and professional behavior.
- Precise, accurate and attentive to details
- General business knowledge.
SPECIAL REQUIREMENTS
- Willing to work Australian hours (Sydney)
- Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
- Advanced knowledge of Google Doc, Sheets, Mail, Calendar
- Experience with Australian businesses is beneficial
QUALIFICATIONS & EXPERIENCE
- Bachelor's Degree from a reputable College or University
- At least three plus (3+) years' work experience
#J-18808-Ljbffr
-
Service Desk Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: 96982 BASIC FUNCTION Position Overview As a Supervisor of Services for Insight, you will enter a high-energy and tech-savvy world. We are looking for someone who is a team player, an excellent communicator and has experience managing client engagements and mid-to-large sized...
-
Customer Service Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full timeREQUIREMENTS: Bachelor's Degree in Information Technology, Business Administration, Marketing or any equivalent. At least 2 years work experience in performing executive and administrative functions or in a similar position. Preferably female. Proficient knowledge of customer service, and standard office practices and procedures. Computer literate and...
-
Pasig, National Capital Region, Philippines Nezda Global Full timeStart this MarchEarn as much as P30,000 Location: Ortigas Center, Pasig CityQualifications: College level (completed at least 2 years) Strong verbal and written English communication skills Amenable to work onsite and flexible in rotating shifts Can Start on March 18 and or 25Client Service Associate Minimum of 2 years cumulative International voice...
-
Customer Service Representative Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full timeEffectively supervise the performance of Team Leader, Customer Service Representatives and Salesforce Specialist. Ensures that all Customer Service Representatives and Salesforce Specialist are assessed and all training needs are cascaded within established guidelines. Provides orientation to subordinates on project revisions and/or new accounts. Ensures...
-
Client Services Manager
2 weeks ago
Pasig, National Capital Region, Philippines ResultsCX Full timeClient Services Manager (Account Operations)If your idea of customer success is based on a motivation to help others find solutions to their challenges our Client Services Manager (Account Operations Manager) is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client...
-
Client Services Manager
2 weeks ago
Pasig, National Capital Region, Philippines ResultsCX Full timeClient Services Manager (Account Operations Manager) Full time Add expected salary to your profile for insights If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in...
-
Client Services Manager
2 weeks ago
Pasig, National Capital Region, Philippines Michael Page Full timeAbout Our Client A global fund administrator firm providing high quality personalised investor services, helping clients and sector to stay compliant, and acting as a guardian in facilitating client's investments. Job Description Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or...
-
Client Services Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full timeThe Client Services Specialist is responsible for daily operational tasks relating to the administration and implementation of Credentialing Examinations for clients, as well as assisting department directors and leadership with projects and deliverables related to specific client assignments. Provide daily customer service support to clientsClient setup and...
-
HR Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines INK FOR LESS PRO SERVICES INC Full timeConsulting & Generalist HR (Human Resources & Recruitment) Full time Add expected salary to your profile for insights We are searching for an experienced HR supervisor to lead every stage of the recruitment process and address all staff-related issues. The HR supervisor's duties include liaising with recruitment agencies, advertising job openings,...
-
Client Service Associate
2 weeks ago
Pasig, National Capital Region, Philippines Aspire Global Solutions Full timeAre you thrilled about delivering outstanding customer service? We're looking for a vibrant Customer Service Representative. They will join our team in Pasig Ortigas. The role is a Client Service Associate.Your Key Responsibilities:Provide exceptional support through various channels: email, phone, and chat.Handle many concurrencies, ensuring top-notch...
-
Client Service Associate
2 weeks ago
Pasig, National Capital Region, Philippines Aspire Global Solution Full timeAre you thrilled about delivering outstanding customer service? We're looking for a vibrant Customer Service Representative. They will join our team in Pasig - Ortigas. The role is a Client Service Associate.Your Key Responsibilities:Provide exceptional support through various channels: email, phone, and chat.Handle many concurrencies, ensuring top-notch...
-
Client Service Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Northwestern University Full timeClient Service Specialist at CPI Outsourcing | NORTHWESTERN UNIVERSITY Career Portal Menu Home Employers CPI Outsourcing Opportunities CPI OutsourcingOverview ApplyJobs & Opportunities 3 ExploreEvents Client Service Specialist Pasig City Be equipped. Be valued. Stay ahead. Come and join our wonderful familyApply now Opportunity details Opportunity...
-
Senior Client Services Manager
2 weeks ago
Pasig, National Capital Region, Philippines SSG Full timeAccount & Relationship Management (Banking & Financial Services) Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support,...
-
Client Service Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Cagayan State University Full timeBe equipped. Be valued. Stay ahead. Come and join our wonderful family Execute service delivery (such as timekeeping, payroll, and benefits administration) in an efficient and effective mannerComply with quality and security requirements within the team by conducting initial verification, identifying and documenting issues, providing feedback, and...
-
Client Services Coordinator
2 weeks ago
Pasig, National Capital Region, Philippines Satellite Office Full timeQualifications2+ years of experience in sales or sales support – ad specialty, merchandise industries, a plusCustomer Service skills – proven ability to deal effectively with clients.Ability to communicate clearly with internal and external stakeholders.General knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plusAbility to learn and...
-
Client Services-Workforce Manager
2 weeks ago
Pasig, National Capital Region, Philippines KDCI Full timeJob Overview:KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...
-
Client Service Associate
1 month ago
Pasig, National Capital Region, Philippines S&P Global Full timeAbout the Role:Grade Level (for internal use):08S&P Global Commodity InsightsThe Role: Client Service Associate, Global Client SolutionsThis position has the greatest influence on the achievement of customer satisfaction and is responsible for providing effective and courteous support to customers. This includes keeping a clear and active focus on enquiry...
-
Client Service Associate
2 weeks ago
Pasig, National Capital Region, Philippines S&P Global Full timeAbout the Role:Grade Level (for internal use):08S&P Global Commodity InsightsThe Role: Client Service Associate, Global Client SolutionsThis position has the greatest influence on the achievement of customer satisfaction and is responsible for providing effective and courteous support to customers. This includes keeping a clear and active focus on enquiry...
-
Client Service Associate
4 weeks ago
Pasig, National Capital Region, Philippines S&P Global Full timeAbout the Role:Grade Level (for internal use):08S&P Global Commodity InsightsThe Role: Client Service Associate, Global Client SolutionsThis position has the greatest influence on the achievement of customer satisfaction and is responsible for providing effective and courteous support to customers. This includes keeping a clear and active focus on enquiry...
-
Client Services Assistant Manager
2 weeks ago
Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full timeResponsibilities:Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requestsFacilitate or assist with client reportingManaging Company and Client expectationsCultivate positive interactions...