Head of Telesales
2 weeks ago
About Our Client
A market leading financial products platform in Greater Southeast Asia, working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.
Job Description
● Develop and implement telesales strategies that align with the company's goals and objectives
● Set and achieve sales targets for the telesales team
● Manage and coach the telesales team to ensure they have the skills and resources needed to succeed
● Develop and implement data-driven strategies to improve business performance and sales.
● Create/Use reports or dashboards to communicate data insights to stakeholders especially in terms of sales performance.
● Develop and maintain strong relationships with key internal and external stakeholders and business partners.
● Understands internal and external user journeys. Takes accountability for their maintenance and enhancement.
● Analyze sales data and market trends to identify opportunities for growth
● Able to simplify and communicate complex concepts into easy to understand ideas.
● Ensure all sales activities are in compliance with company policies and procedures
● Collaborate with other departments to optimise the customer experience and maximise revenue
● Monitor and report on telesales performance metrics to senior management
The Successful Applicant
● Bachelor's degree in business administration, marketing, or a related field
● Minimum 7 to 10 years of progressive leadership experience in telesales management
● Knowledge of contact center technology and systems, including IVR, CRM, sales data analysis, and workforce management tools
● Strong leadership and management skills
● Excellent communication and interpersonal skills
● Analytical and strategic thinking abilities
● Results-oriented mindset with a track record of achieving sales targets and revenue growth
● Proven experience in banking and insurance is a plus.
What's on Offer
You will be entitled to a competitive salary and attractive benefits, including:
● Annual leave, birthday leave, tenure leave, international remote work leave, and more
● Professional trainings, career advancement and internal mobility opportunities
● Competitive benefits including insurance and mental wellness program
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