Senior Site Leader

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time

Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of that mission. The Customer Service team has a very clear purpose - to prevent, solve problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.

The Customer Service team is constantly innovating to raise the bar on customer experience. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.

As the Sr. Site Leader in Pasay City, Philippines you will be responsible for empowering your people to think like owners, and partnering on/or leading global initiatives to set new standards in customer support. You will have the opportunity to work with business teams across Amazon to give the customer a voice. You will oversee a large team of 2000+ associates and managers.

The Sr. Site Leader, Operations provides end to end leadership for the Operations management team of either a large single or multiple site(s). This person will be in a senior-level management role and will be responsible for setting high standards and goals for the building(s), plus accountable that these standards and goals are achieved. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment.

Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for the site, which operates 24/7. Responsibilities include managing and leading a team of Operations Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within their site(s).

Key job responsibilities
- Oversees all activities at the site(s), to include: overall direction for the site, operations to attain operating goals at levels which meet customers.
- Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision-making. Understands how to position the organization for success.
- Drives creation of quality and process change initiatives to enable their functional area and ultimately the site(s) to meet and exceed customer demands. Ensuring engagement of managers during the creation and implementation of changes.
- Responsible for the overall safety, quality, performance and customer experience of the operation.
- Will set and clarify requirements and expectations for Operations Managers. Measures performance, provides feedback, and holds managers accountable for their performance and the performance of the site.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, IT, Facilities, Safety, and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.
- Understands and demonstrates Amazon's core values and Leadership Principles in leading the site.
- Deals with the complexity of multiple lines of business and regions.
- Acts as the thought leader for Customer Services.
- Develops and drives strategies and programs which improve the competitive position of the site and customer services.
- Demonstrates flexibility in work hours based on business need and in able to work through-out the Amazon peak periods of July and December annually.
- Ability to travel internationally as and when required.

Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

BASIC QUALIFICATIONS

A completed Bachelor's Degree from an accredited university in operations, or a related field, is required.
- 10+ years direct management experience in leading large. teams/operations, including a salaried/hourly workforce, in a contact center, manufacturing, production or distribution environment.
- Experience with performance metrics and process improvement.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
- Demonstrated familiarity with general principles of workflow in an inbound contact center, and current technologies to help manage that workflow.
- English language fluency.

PREFERRED QUALIFICATIONS

Masters Degree or MBA preferred.
- The ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma.
- A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is preferred.
- Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.
- A keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
- Must possess exceptional analytical capabilities.
- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.

Posted: July 6, 2023 (Updated about 1 hour ago)

Posted: April 30, 2024 (Updated about 1 hour ago)

Posted: April 30, 2024 (Updated about 2 hours ago)

Posted: April 30, 2024 (Updated about 2 hours ago)

Posted: April 30, 2024 (Updated about 2 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Senior PowerBI Developer

    2 weeks ago

    Manila, National Capital Region, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    About the RoleA Senior Power BI Developer is a professional responsible for designing, developing, and managing Power BI solutions for an organization. This role requires a deep understanding of data analysis, visualization, and reporting, along with a solid grasp of data warehousing and business intelligence concepts. A Senior Power BI Developer works...

  • Senior Site Reliability Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp AS Full time

    Senior Site Reliability Engineer (SRE/Azure) Senior Site Reliability Engineer (SRE/Azure) SimCorp A/S Manila, Philippines Senior Site Reliability Engineer (SRE/Azure) SimCorp A/S Manila, Philippines Posted 4 days ago Permanent Competitive Senior Site Reliability Engineer (SRE/Azure) Senior Site Reliability Engineer (SRE/Azure)Who we are:For over 50...

  • Senior Accountant Team Leader

    1 week ago

    Manila, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    Senior Accountant Team LeaderJob DescriptionThe Senior Accountant Team Leader will perform the functions outlined below:Cash management○ Prepare cash flow projection to determine borrowing/pay down requirements○ Coordinate with banks for any required borrowings/pay down and interest payments○ Prepare investor capital calls and distributions notices○...

  • Contract Manger

    5 days ago

    Manila, National Capital Region, Philippines Sodexo On- Site Services Philippines, Inc. Full time

    Position Purpose: To manage the daily operations of Site Integrated Facilities Management services (F&B and Technical FM)To lead the team in meeting and exceeding customer expectations by providing excellent services. To lead the team in the efficient and profitable operation of the ContractKey Result Areas: Field operationsTo work in close association with...

  • Contract Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Sodexo On- Site Services Philippines, Inc. Full time

    The Contract Manager is responsible to manage the daily operations of the account, lead the in meeting and exceeding customer expectations by providing excellent services, and lead the team in the efficient & profitable operation of the Contract.Role & Responsibilities:Pre – OpeningTo work closely with the project management team and be involved with...

  • Customer Success Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Broadridge Financial Solutions, Inc. Full time

    Customer Success Team Leader (Hybrid-Flexible Options) Customer Success Team Leader (Hybrid-Flexible Options) Broadridge Financial Solutions, Inc. Manila, Philippines Customer Success Team Leader (Hybrid-Flexible Options) Broadridge Financial Solutions, Inc. Manila, Philippines Posted 2 days ago Permanent Competitive Customer Success Team Leader...

  • Senior Site Reliability Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Rimes Technologies Full time

    The OpportunityThe Rimes Technologies Site Reliability Engineering (SRE) Team is the very heart of the Technology Organization, its primary objectives to ensure that the Technology in use by Rimes customers is innovative, reliable, performant, scalable and secure. Delivering world class Customer experience for our both External and Internal users to the...

  • Site Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Siemens Gamesa Renewable Energy, S.A. Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Accountable for site management and customer coordination on site level. Coordinates and guides several parties involved. It takes the brightest minds to be a...

  • Sites Operation Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Quick Clean Full time

    Posted: 12 days ago Openings: 5 Applicants: 207 Manage all Client sites (Hotels) operationEnsure smooth and timely or site operation & reportingSites laundry managers & machine operator T&DSupport team sites operation hiringclient relationship and retentionTeam managementGive MIS Skills highlighted with '' are preferred keyskills QUICKCLEAN has created a...

  • Team Leader Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lexieconsulting Full time

    Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators. Also known as: Call or Contact Centre Supervisor. Specialisations: Call or Contact Centre Coach, Call or Contact Centre Workforce Planner. Seniority levelSeniority level Mid-Senior...

  • Team Leader/Senior Technical Recruiter

    2 weeks ago

    Manila, National Capital Region, Philippines EMAPTA Full time

    Team Leader/Senior Technical Recruiter | Permanent WFH | Day Shift | Day 1 HMO Recruitment - Agency (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Join Our Team and Connect to a World of OpportunitiesJoin us as a Team Leader/Senior Technical Recruiter and enjoy the perks of a global position without hopping on a...

  • Site Reliability Engineer

    1 week ago

    Manila, National Capital Region, Philippines Broadridge Financial Solutions, Inc. Full time

    Site Reliability Engineer - Lead (Hybrid-Flexible Options) Site Reliability Engineer - Lead (Hybrid-Flexible Options) Broadridge Financial Solutions, Inc. Manila, Philippines Site Reliability Engineer - Lead (Hybrid-Flexible Options) Broadridge Financial Solutions, Inc. Manila, Philippines Posted 6 days ago Permanent Competitive Site Reliability Engineer...

  • Team Leader II

    2 weeks ago

    Manila, National Capital Region, Philippines Quess Philippines Corp. Full time

    SUMMARYRealPage Team Leader II will lead a team responsible for the analysis of data, migration of data and product implementation based on the customer's business rules. The team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, and provides employee coaching/problem...

  • Site Solutions Lead

    2 weeks ago

    Manila, National Capital Region, Philippines IQVIA Argentina Full time

    Job Profile SummaryThe Site Solutions Lead manages the internal payment processes and site relationships and oversees service delivery, ensuring Sponsor and site satisfaction is achieved. The Site Solutions Lead works in collaboration with the Manager, Site Solutions stabilizing workload and proactively makes recommendations based on business need. This...

  • Senior IC Layout Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Xinyx Semiconductor Design Services Inc. Full time

    Position Title: Senior IC Layout EngineerAt Xinyx, we develop innovative and pragmatic IC technology solutions. We are a group of talented and passionate engineers and technologists who deliver high-quality, well-planned and executed circuit and physical designs for our clients. We have a deeply technical culture, one where continuous learning and knowledge...

  • Senior Reporting Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines IntouchCX Full time

    IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with...

  • Senior Technical Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Finastra Full time

    ResponsibilitiesSenior Technical Engineer, Customer SupportWhat will you contribute?The Senior Technical Engineer, Customer Support, is the key interface between Finastra clients on one side and another organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the...

  • facility leader

    2 weeks ago

    Manila, National Capital Region, Philippines Schneider Electric Full time

    Who we are Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We create connected technologies that reshape industries, transform cities and enrich lives. Help us...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines FactSet Full time

    time type Full time posted on Posted Yesterday job requisition id R22906 JOB DESCRIPTION: Team Leader – ESG Fundamentals Data Ops FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases...

  • Team Leader II

    2 weeks ago

    Manila, National Capital Region, Philippines Quess Philippines Corp. Full time

    Summary: RealPage Team Leader II will be responsible for overseeing a team dedicated to analyzing data, managing data migration, and implementing products based on customer requirements. The team leader's role includes ensuring the team meets deadlines, supervising the implementation process, maintaining quality standards, addressing customer issues, and...