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Senior Reporting Analyst
2 weeks ago
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story -
The Senior Reporting Analyst has strong problem solving skills and will report and diagnose trends in key performance metrics.
- Be responsible for real-time reporting and diagnosing trends in key performance metrics
- Generate weekly KPI reports
- Ensure employee data is current and accurate for assigned programs
- Work in partnership with Senior Operational Leaders
- A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will also be considered)
- Experience in leadership and working in a supervisory role
- Advanced knowledge of MS Word, Excel and Google Docs
- Proficiency with formulas and pivot tables
- Ability to enter data with a high level of accuracy
- Strong analytical and problem solving skills
- Flexibility to work evenings and weekends
- Bonus points Understanding of coding or programming knowledge
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