Team Leader II

2 weeks ago

Manila, National Capital Region, Philippines Quess Philippines Corp. Full time

SUMMARY

RealPage Team Leader II will lead a team responsible for the analysis of data, migration of data and product implementation based on the customer's business rules.

The team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, and provides employee coaching/problem resolution.

The team leader creates departmental processes and procedures, trains new team members, documents and communicates product defects, manages team assignments, works with product development to test new solutions or enhancements, determines resource requirements to implement solutions and facilitates as the subject matter expert.


PRIMARY RESPONSIBILITIES

  • Manage day to day operations of the team to ensure all deliverables are met.
  • Well-versed on all products and services of RealPage.
  • Generate weekly and monthly performance reports.
  • Resolve complaints and answer questions from both internal and external customers.
  • Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
  • Identify and assist development with resolution and enhancements to workflow, scripts, or system defects.
  • Perform testing on new workflow, scripts, or solutions prior to implementation.
  • Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.
  • Timely escalation to management of problem issues that may affect deliverables.
  • Communicate with clients to resolve complex issues with their submitted conversion materials, as required.
  • Train and mentor new and existing staff members of the group.
  • Create and update management reports, as assigned.
  • Conduct annual performance reviews.
  • Participate in the screening and selection process related to staffing.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Must be a graduate of Finance or Business-related course is preferred.
  • Software and/or multifamily property management experience required.
  • With at least 3 years or more related work experience as a leader.
  • Proven leadership abilities to lead projects and teams successfully.
  • Must possess good organization and time management skills, project management.
  • Excellent analytical abilities to grasp the key points from complicated details.
  • Outstanding verbal and written communication skills; excellent presentation skills.
  • In-depth knowledge of performance metrics.
  • Ability to communicate and explain complex processes and concepts.
  • Proven ability to provide solid customer service.
  • Familiarity with RealPage products, SharePoint and a plus.
  • Must be able to multi-task, work in high paced and deadline driven environment.
  • Must be willing to work in a fixed Night Shift Schedule
  • Must be flexible in terms of work arrangements (On Site, Home or Hybrid)

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