Contract Manger

Position Purpose: To manage the daily operations of Site Integrated Facilities Management services (F&B and Technical FM)

To lead the team in meeting and exceeding customer expectations by providing excellent services.

To lead the team in the efficient and profitable operation of the Contract

Key Result Areas:

Field operations

To work in close association with the Site representative and any other relevant Site management and the Sodexo Senior Management, in order to best promote and manage all facets of Site activities.Human Resources: Ensure a smooth induction of the newly recruited staff Identify training needs of the team and present training on an as need basis in conjunction with the training managerTo perform annual performance and development reviews in accordance with Sodexo Human Resources policyEnsure the team provides an excellent and appropriate IFM offer in conjunction with excellent customer serviceDeal professionally with customer feedbackImplement directions from Sodexo senior management and provide feedback and action plansEnsure that the team comply with relevant Client and Sodexo policies and procedures as outlined in relevant document, CSI & KPIConduct regular team meetings encouraging open discussion and innovation amongst the team. Team meetings should cover; budget targets and financial results, toolbox/lunchbox talks covering safety, health and environment issues, current and upcoming promotional activities and improving sales through new ideas, suggestive selling, etc.Developing all Sodexo policiesFinance: Complete all administrative duties as required by Client and Sodexo senior management, ensuring reporting is accurate and timelyControl all costs by appropriate procedures and systemsEnsure all purchases are in line with the procedures set out by Sodexo Ensure labour is rostered efficiently and productively with adherence to budgetActively pursue budget targets and assist in budget compilationDevelop accurate monthly forecastingDevelop and maintain daily field contribution controlContinually review initiatives to improve salesEnsure merchandising and marketing follow standards as set out in the standards manualDeveloping the contact budget, forecasts and recommends capex as deem required by the General ManagerSafety, Health and Environment: Implement and adhere to the safety, health and environment policies outlined in the safety, health and environment manual, ensuring that all members of the team are made aware of their responsibilities though effective training, communication, instruction and supervisionImplement and adhere to the food safety policy outlined in the food safety manual, ensuring that all members of the team are made aware of the policy through effective training, communication, instruction and supervisionEnsure that regular spot checking of potential hazards are carried out and immediate remedial action is takenEnsure the Contract complies with State and local health department regulations and actions results of audits/enforcement officers within two weeks of receipt of reportStrictly work in compliance with the Client for Life programSelfDevelop skills and experience. Participate in formal and on-the-job training. Request training in areas where needs have been identifiedBe an active member of the IFM service industries (where applicable), the Client, Sodexo culture and your teamAttendance required at the monthly Managers meetings Authorities: The incumbent has the authority to manage the Contract on a daily basis in line with Company policies and objectivesAny cash expenditure greater than the DOA must be authorised by the N+1 managerAny expenditure outside the scope of normal operations must be authorised by the N+1 managerTo conduct disciplinary procedures within Sodexo policy guidelines and in consultation with the senior managementContract Manager is empowered to take whatever actions are necessary to ensure the safety of all customers, clients and staff within the site Key Competencies: Associate Diploma, Degree of Business Hospitality and Catering, or Business Administration and ManagementA proven background in the field of facility management or similar related disciplineExperience, education and training within the hospitality industryExperience large number of staff over multiple service scopes in a multi-cultural environmentStaff management skillsExcellent customer service skillsStrong financial and budgeting skillsExcellent written an verbal communications in English and ThaiTime Management skillsLeadership and team building abilitiesEffective communicatorPleasant and confidentSelf-motivatedOrganizedExcellent grooming standards

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