Manager, Driver Onboarding

2 weeks ago

Pasig, National Capital Region, Philippines GrabTaxi Holdings Pte. Ltd. Full time
Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

This function operates within the Operations business, primarily focusing on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that:

  • Celebrates strong collaboration and support and mutual respect.
  • Is passionate about creating and ensuring value for our driver and merchant partners.
  • Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution.
  • Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners.
Job Description

Get to know the Role:

We are seeking a dedicated Driver Onboarding Manager to join our team as a middle manager. The primary responsibility of this role is to oversee the onboarding and activation of driver applications within our system efficiently. As a people manager, this individual will lead a team dedicated to ensuring a smooth and effective onboarding process for new drivers, contributing to the overall success of our operations.

The day-to-day activities:

  • Oversee the end-to-end process of driver onboarding, from application receipt to activation in our system, ensuring a seamless integration into our platform.
  • Lead, manage, and develop a team focused on the onboarding process, fostering a positive work environment and encouraging professional growth.
  • Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance driver satisfaction.
  • Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting driver onboarding and activation.
  • Monitor and evaluate the performance of the onboarding process, identifying areas for improvement and implementing solutions to address any issues.
  • Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
  • Provide regular reports to senior management on the status of driver onboarding, highlighting successes and areas for improvement.
Qualifications

The must haves:

  • Bachelor's degree in Business Administration or a related field.
  • Minimum of 5 years of experience in operations or a similar field, with at least 2 years in a managerial role overseeing a team.
  • Proven track record of managing and improving processes or similar operational workflows.
  • Strong leadership and people management skills, with the ability to motivate and guide a team towards achieving their objectives.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of individuals.
  • Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization.
  • Knowledge of regulatory compliance related to driver onboarding and activation is a plus.
Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

  • Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
  • Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
  • Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
  • Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
  • Your well-being is our priority. Benefit from our holistic well-being initiatives through , including health programmes, informative webinars, and vibrant carnivals.
  • Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We've got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It's not a box-ticking exercise; it's who we are.


#J-18808-Ljbffr

  • Logistics Driver

    2 weeks ago

    Pasig, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full time

    ROLES AND RESPONSIBILITIES 1. Drives and safeguards the delivery vehicles of the Company. 2. Ensures proper condition of Company vehicle prior actual delivery schedule.3. Assists the Logistics Staf in loading and unloading items from the delivery vehicle.4. Adheres to assigned routes and schedules to ensure agile and on-time delivery of products and...

  • Driver

    2 weeks ago

    Pasig, National Capital Region, Philippines Interpoolprime Manpower Inc. Full time

    Duties:Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.Assisting with the loading and offloading of staff luggage, products, and materials.Adjusting travel routes to avoid traffic congestion or road construction.Promptly informing the company of any tickets issued against the...

  • Logistics Driver

    2 weeks ago

    Pasig, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full time

    ROLES AND RESPONSIBILITIESDrives and safeguards the delivery vehicles of the Company. Ensures proper condition of Company vehicle prior actual delivery schedule.Assists the Logistics Staf in loading and unloading items from the delivery vehicle.Adheres to assigned routes and schedules to ensure agile and on-time delivery of products and materials.Abides by...

  • hr manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Q2 Hr Solutions Inc. Full time

    HR MANAGER - PERFORMANCE MANAGEMENT & RECRUITMENT - PASIG Management - Internal (Human Resources & Recruitment) Position Overview: We are seeking an experienced and proactive Human Resource Manager to join our team. The ideal candidate will play a crucial role in developing and implementing HR strategies that align with our business goals and promote a...

  • Company Driver

    2 weeks ago

    Pasig, National Capital Region, Philippines LIKAS YAMAN SERVICE CORPORATION Full time

    QUALIFICATIONS:With experience in related fieldPreferably, with 1,2,3 driver's restrictionHigh School / Vocational GraduateWith NCII or any driving training certificate is an advantageJOB RESPONSIBILITIES:Responsibilities for dropping and picking up company staff to and from specified locations at the right time and place.Assist the company with all...

  • Truck Driver

    2 weeks ago

    Pasig, National Capital Region, Philippines Interpoolprime Manpower Inc. Full time

    Duties:Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.Assisting with the loading and offloading of staff luggage, products, and materials.Adjusting travel routes to avoid traffic congestion or road construction.Promptly informing the company of any tickets issued against the...

  • Franchise Operations Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Q2 Hr Solutions Inc. Full time

    Management - Area/Multi-site (Retail & Consumer Products) WE ARE LOOKING FOR A FRANCHISE OPERATIONS MANAGER TO START ASAPThe Franchise Operations Manager oversees and manages multiple franchise locations. He / She is responsible for consistently implementing company policies and procedures across all franchise locations and maintaining brand standards and...

  • Assistant Manager, Vendor Management

    2 weeks ago

    Pasig, National Capital Region, Philippines GrabTaxi Holdings Pte. Ltd. Full time

    Company DescriptionLife at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Get to know...

  • Recruitment Manager Hybrid

    2 weeks ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Lead and support a team of recruiters and onboarding associates. Ensure the team meets monthly recruitment targets and timelines. Develop strong relationships with US and PH stakeholders to understand and fulfill recruitment needs. Oversee onboarding and admin functions, ensuring compliance with policies and labor laws. Drive improvements in recruitment...

  • Recruitment Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for a recruitment manager to work in Pasig.Requirements:8+ years of recruitment experience, with significant exposure to healthcare or high-volume recruitment in the PH market.4+ years of experience managing a recruitment team, demonstrating strategic leadership skills.Excellent stakeholder management abilities.In-depth...

  • Recruitment Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    Job Title: Recruitment ManagerRole Type: Full timeWork Setup: HybridJob Overview:we are seeking a strategic and dynamic Recruitment Manager tolead our growing recruitment team. In this pivotal role, you will be responsible foroverseeing the entire recruitment process, from sourcing and interviewing to onboardingtop-tier talent within the healthcare industry....

  • Recruitment Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    Responsibilities: Manage the team of recruiters and onboarding associates, providing guidance and support to achieve recruitment goals and objectives. Ensure the team meets monthly targets and delivery timelines by closely monitoring performance metrics and implementing necessary measures for improvement. Develop and maintain strong relationships with...

  • Recruitment Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    Job Title: Recruitment ManagerRole Type: Full timeWork Setup: HybridJob Overview:we are seeking a strategic and dynamic Recruitment Manager tolead our growing recruitment team. In this pivotal role, you will be responsible foroverseeing the entire recruitment process, from sourcing and interviewing to onboardingtop-tier talent within the healthcare industry....

  • Sales Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Anytime Cleaners Full time

    Graduate of any business related course or college graduateHas experience in Sales and logisticsComputer literateHas an ability to manage peopleHas knowledge in logistics forwardingHas a professional drivers licenseFamiliar with Luzon routes and has contacts possible clients

  • Campaign Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Zigzag Philippines Full time

    Campaign Manager | Remote | Mid to Graveyard Shift Marketing Communications (Marketing & Communications) Full time Add expected salary to your profile for insights ZigZag Offshoring is now hiring a Campaign Manager to join our team About the CompanyOur client is revolutionizing branded content creation and creator marketing across the globe. Since...

  • Sales Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Anytime Cleaners Full time

    We are looking for a candidate who:Graduated from a business-related course or collegeExperience in Sales and logisticsComputer literateHas the ability to manage peopleKnowledge in logistics forwardingHolds a professional driver's licenseFamiliar with Luzon routes and has contacts with potential clients

  • Admin and Facilities Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Responsibilities: Manage office facilities, including maintenance and safety protocols. Coordinate with vendors and contractors for facilityrelated projects. Supervise administrative staff and ensure efficient office logistics. Handle office budgets and expenses. Negotiate and manage vendor contracts. Support employees with officerelated inquiries and...

  • fleet manager

    2 weeks ago

    Pasig, National Capital Region, Philippines F and C Loaders, Inc Full time

    Fleet Management (Manufacturing, Transport & Logistics) Develop and implement strategies to optimize truck utilization and meet client demands.Lead the Traffic Dept. to foster a safety and efficiency in truck operations.Coordinate and schedule drivers for various transportation activities, including personnel transport and goods delivery.Driver Training...

  • Head of Merchant and Risk Management

    2 weeks ago

    Pasig, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and execute strategies for merchant acquisition, onboarding, and ongoing relationship management.Lead a team responsible for merchant due diligence, risk assessment, and compliance.Establish and maintain strong relationships with merchants.Implement risk management policies, procedures, and controls.Develop and present...

  • Client Services Assistant Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full time

    Responsibilities:Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requestsFacilitate or assist with client reportingManaging Company and Client expectationsCultivate positive interactions...