Franchise Operations Manager
2 weeks ago
Management - Area/Multi-site (Retail & Consumer Products)
WE ARE LOOKING FOR A FRANCHISE OPERATIONS MANAGER TO START ASAP
The Franchise Operations Manager oversees and manages multiple franchise locations. He / She is responsible for consistently implementing company policies and procedures across all franchise locations and maintaining brand standards and customer satisfaction.
Key Responsibilities:
- Developing and implementing operational policies and procedures that maintain brand consistency in Local and International Franchises
- Providing ongoing training and support to franchisees on company policies, products, and services
- Monitoring franchisee compliance with brand standards and policies
- Managing and resolving conflicts between franchisees and the company
- Regularly reviewing financial reports, sell-through, foot traffic, conversion rates, and other performance metrics to ensure profitability of franchise locations
- Identify and assess potential franchisees/ new franchise locations and guide them through the application and onboarding process.
- Coordinating the design and delivery of store plans and Visual Marketing Materials to Franchisees
- Collaborating with other departments within the company to develop new products and services that can be implemented across all franchise locations
- Collect relevant merchandising and product mix feedback and inform relevant departments.
- Links the Franchisees closely with Marketing and Operations internal partners (MPCD and Visuals) to develop strong and sustainable working processes and partnerships
Minimum Qualifications
- Bachelor's degree in business administration, marketing, or a related field
- 5+ years of experience in franchise management or store and operations management with a track record of driving business growth and profitability
- Excellent multicultural communication and interpersonal skills
- Strong leadership skills
- Ability to work independently and manage multiple priorities
- Familiarity with franchise regulations and compliance requirements
- Proficiency in Microsoft Office
- This is a work-on-site (work at the office)
APPLY NOW
Your application will include the following questions:
How many years' experience do you have as an operations manager?
Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.
Solutions founded on Quality
With Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.
Q2 is composed of highly experienced consultants with a vast network of professionals, executives & industry leaders. We believe that recruitment relies on building strong relationships – effectively treating clients and candidates as partners.
Solutions founded on Quality
With Quality as the main driver for our service, we are relentless in providing the best and most appropriate solutions for our clients. Our approach has been recognised globally by Investors in People (IIP) since 2006, and just recently Investors in People acclaimed us as the first and only company in the Philippines to achieve back-to-back We Invest in People Platinum– their highest standard of accreditation.
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