Debt Recovery/Collection Officer

2 weeks ago


Manila, National Capital Region, Philippines Career Job Solution Full time

Roles and Responsibilities

Follow-up with customers for recovery of overdue amounts through field visits to customers addresses
Maintain fair collection practices while dealing with customers, adhering to the code of conduct &guidelines, by the SOPs provided by the company
Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the
duty with utmost sincerity, dedication & integrity
Ensure genuine and timely feedback is filled on App for each case, and update any new customer
information on the App
Ensure that the weekly/monthly collection target is met
Update the status of repayments and raise any on-ground issues to the field collection manager in a
timely and cordial manner.

Eligibility Criteria

1 - 5 years of experience in Field collections ,Field sales or Field operations role wherein convincing/selling skills are required..

NO Fresher candidate at all.

Candidate must be graduated will all relevant documents.
Fluent and proficient in communication in the local language
Take responsibility of effectiveness and timely completion of work
Understanding of the Loan process and documents as informed in training
Planning, organizing, and time management skills along with the ability to prioritize tasks/visits

Mandate skills set-
Age: Below 38 years

Android smartphone is mandate. no ios/windows smartphone

Own two-wheeler along with valid drivers license

Document proof of highest educational qualification

Document proof of previous company - payslips/ offer letter / relieving letter/ ID card

Candidate should be from required pincodes/ areas and should have knowledge of local areas only.

Previous experience: Loan collections experience is preferred, or min. 1 year of on-field experience that includes negotiation/ sales (Ex: Insurance/credit card field sales or other roles). Roles like Delivery boy etc. are not allowed as they do not have negotiation skills

ONLY 2 ROUNDS OF INTERVIEW PROCESS

Regards,

/ /

E-mail CV at-


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