urgent:collections officer

OVERVIEW:

We are seeking a Collections Officer to assist with managing and collecting overdue repayments from customers.

Initially, the focus will be on administration support for the collections team, progressing to personally handling collections calls with customers.
This will involve responsibility for tracking and managing a portfolio of overdue accounts, negotiating payment plans, and resolving any disputes or issues that arise during the collection process.

The successful candidate must have good communication skills, be well organised, and have some practical experience working in a fast-paced, high-volume collections environment.

KEY RESPONSIBILITIES:

Ensure relevant notices are issued to customers in a timely and accurate manner.Ensure email correspondence is handled in a timely, accurate and professional manner.Manage a portfolio of delinquent accounts, including tracking and monitoring overdue payments.Contact customers by phone, email, or mail to negotiate payment plans and collect outstanding debts.Investigate and resolve any customer disputes or issues related to their account.Maintain accurate and up-to-date records of all collection activity and communication with customers.Develop and maintain respectful relationships with customers to facilitate the collections process and promote customer retention.Work with internal teams, such as sales and customer service, to resolve customer issues and improve the collections process.Collaborate with management to develop and implement strategies to improve collections performance.QUALIFICATIONS AND EXPERIENCE:Confident spoken and written English12 months or more, years collections experienceGood negotiation skills, and ability to handle difficult conversationsProficient in using PC and MS Office toolsExperience with SME collections desirableUnderstanding of Australian regulatory environment desirableOnsite role at Ortigas Center Pasig City.

2 Vacancies for business to consumer AU account
2 Vacancies for business to business AU account

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