E-Banking Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Metrobank Full time

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social

Position Title: E-Banking Support Specialist

Job Summary:

  • Responsible for handling the operations functions of all e-Banking related matters which include but are not limited to the following:
  • Transaction settlement, booking and control;
  • Reconciliation, investigation, fulfillment from applicable e-Channels transactions and accounts;
  • Support in the development, enhancements, monitoring & statistical reporting of e-channels related transactions and backroom operations;
  • Logistical and administrative support to the Division in terms of maintenance and back up of system applications and database, FFE accountability and requisition, maintenance of PCs and servers;
  • User Acceptance Test (UAT);
  • Updating and maintaining system parameters;
  • ATM/CAM deployment, performance and availability

Role Exposure:

Settlement

  • Prepares and processes the day-to-day transaction settlement, account adjustments, accounting entries and booking of all related ATM and other applicable e-Channel transactions. These include but are not limited to the following:
  • ATM withdrawal, Point-of-Sale, Bills Payment, Inter-Bank Funds Transfer, etc.
  • Accounting media (e.g. Self-Responding Tickets (SRTs), input sheets, local tickets, etc.) for submission to concerned units such as Specialized Account Division, Treasury Group, OPG-CCSD, etc.
  • Debit/credit adjustments concerning client's CASA accounts
  • Monitoring of posted and unposted transactions and prepares the necessary adjusting entries.
  • Handles the daily reconciliation of BancNet e-Gov transactions, investigates discrepancy if any and submits the investigation results to the Section Head for review and disposition.
  • Prepares all unit's related reports.
  • Performs other functions that may be assigned from time to time.
  • Processes the reconciliation, investigation and complaint resolution of proprietary, local and international issuing and acquiring ATM and digital payment transactions emanated from applicable e-channels within the prescribed TAT. These transactions include but are not limited to the following:
  • ATM Withdrawal/ Cash Advance
  • Inter-Bank Funds Transfer (IBFT)
  • Instapay (Transfers and Payments)
  • Pesonet
  • Cash Pick Up
  • Prepares adjustment, chargeback and representment reports
  • Prepares certification of successful transaction for branches and other banks.
  • Investigates, updates and monitors status of logged complaints through ITSP-CIMS, BancNet's BSS, etc.
  • Provide assistance on referred/escalated transactional complaints received through other units (i.e. Contact Center, Branch, IBS, PCOBG, etc.)
  • Assists branch, CMSU, BrAD in the investigation of overage or shortage, float items or discrepancies and coordinates the same with them for proper disposition.
  • Coordinates with BancNet, local banks, MasterCard, Visa, billers and merchants on matters related to complaints on NCD, debit without sale, etc.
  • Prepares all unit' s related reports.
  • Performs other functions that may be assigned from time to time
  • Processes the fulfillment of various E-Channels requests coming from other units of the bank within the prescribed TAT. These requests include but are not limited to the following:
  • Registration, enrollment or maintenance of client's account
  • Branch card inventory level through bulk card
  • Dispatch of cards to branches through GSG-Mailing
  • Investigation and resolution of inquiries, concerns, and complaints of clients in relation to e-channels transactions

Handles the following related to captured cards received from CMSU servicing Metro Manila offsite ATMs:

  • Data Entry
  • Prepare Destruction Certificate
  • Release to client
  • Investigates updates and monitors status of logged complaints through ITSP-CIMS, BancNet's BSS, etc.
  • Prepares all unit's related reports.
  • Performs other functions that may be assigned from time to time

Systems Support, Quality Assurance and Reports

  • Prepares various statistical reports of related e-Channel transactions and financial performance for submission to local and international partners (BSP, BancNet, Visa, and MasterCard) and other units of the bank
  • Acts as maker in the maintenance of business parameter of e-Channels and EBD stand alone application
  • Acts as first level support in various concerns on applications of the Division
  • Monitors the inventory of EBD's FFE or IT equipment
  • Performs other functions that may be assigned from time to time
Provider

Description

Enabled

SAP as service provider

  • "route" is used for session stickiness
  • "careerSiteCompanyId" is used to send the request to the correct data center
  • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor#J-18808-Ljbffr

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