New Business Manager

2 weeks ago

Manila, National Capital Region, Philippines FWD Group Management Holdings Limited Full time
New Business Manager FWD Group Management Holdings Limited Manila, Philippines

New Business Manager FWD Group Management Holdings Limited Manila, Philippines Posted 3 days ago Permanent Competitive

New Business Manager

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

For more information, please visit

1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent
The role is responsible for the management of New Business Individual teams. This is to ensure that KPIs will be met in accordance to company-set guidelines, procedure and within the business unit's defined service commitment levels.
Case Admin

  • Managing the overall new business cycle time through:
- Email communication regarding pending business.

- Follow-up on all outstanding NB Admin requirements necessary to get applications approved and issued.

Quality Assurance of Contracts
  • Manage the team of Policy Contract Quality Assurance. Ensure that the benefits and contents captured are accurate. Ensure that TAT is within the day. Coordinate Quality Assurance findings with the concerned Underwriters and Case Admin.
Compliance
  • Manage compliance. Ensure that submission of documents is uploaded and index correctly maintaining SLA.
Policy Contract Assembly and Delivery
  • Manage Admin Services such as policy pack assembly, release of digital policy contracts and release of hard copy to courier for Metro Manila and provincial areas.
  • Manage team of messengers that handles delivery within Metro Manila, some parts of Cavite and Rizal
  • Ensure that the agreed turn-around-time for policy delivery under messengers are met.
  • Ensure that our partner courier adheres to the established SLA.
  • Ensure the management of risk from policy contract delivery that will pose a threat to the company. Ensure immediate reporting and response in case risk is unavoidable.
  • Manage team of return to sender (RTS) and Disposition process. Manage incoming and outgoing deliveries.
  • Manage team's mailbox where issues and concerns are raised.
People Management
  • Ensure Consistency across the business units and integrate the work of teams.
  • Build and maintain strong, two-way, trusting working relationship with staff based on achieving business goals and enable them to work their full potential.
  • Ensure communication is cascaded effectively.
  • Build and foster employee engagement
Process/ System Improvement and Automation
  • Recommend or propose process improvements and systems required.
  • Act as SME in processes under the team and participate in UAT of proposed system enhancements and processes.
  • Participate in Project management.
  • Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Develops, coordinates, and enforces system policies, procedures, and productivity standards.
  • Analyzing information and processes and developing more effective or efficient processes and strategies
Qualifications:
  • Must be a college graduate.
  • Must have an Associate Level LOMA Certification (ACS and/or ALMI) or Level 1 LOMA Certification and passed 1 ALU course.Experienced home office life underwriter with minimum 5 years life underwriting experience on variable life, traditional and health products.
Privacy Notice

Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.

Job ID R

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