Senior Client Success Architect

1 week ago

Taguig, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next SENIOR CLIENT SUCCESS ARCHITECT

A Senior Client Success Architect (Sr. CSA) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our Sr. CSAs act as the overall liaison between the Client and all components of KMC's Talent as a Service internal operations to ensure excellent service delivery. As an imperative, the role must drive successful operational build out and expansion and resolve issues and concerns by providing sound resolutions through a structured or data-driven approach, while still observing flexibility.

On top of your salary, here are the exciting benefits you can look forward to:

  • You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a SENIOR CLIENT SUCCESS ARCHITECT include:

PRIMARY ROLES AND RESPONSIBILITIES

  • To build rapport and develop a strategic relationship with client stakeholders, and fully grasp the business of the Clients, and anticipate the needs to provide best-in-class client experience.
  • To assume responsibility in ensuring that all aspects of the client's operations are properly supported by any and all KMC departments.
  • To continually explore areas of growth and advise the sales team of the possible opportunities to expand the relationship.

KEY TASKS

  • Represent KMC effectively with comprehensive knowledge of our service offerings
  • Day to day account and Client relationship management, with focus on
  • Guiding the Client in account onboarding functions and initial program set up
  • Analyzing account performance and provide reports and presentations, including a Monthly and/or Quarterly Business Reviews using the company template
  • Ensuring KMC receives regular Client feedback and provide constructive feedback to Ops Management with proactive suggestions, including KMC's scheduled Customer Satisfaction Survey twice a year
  • Undertaking initiatives to enhance Account Management performance and client satisfaction (and in turn Client retention)
  • Working with the People and Culture Department in managing initiatives to enhance employee satisfaction (and in turn Employee retention)
  • Build rapport and develop a strategic relationship with Client stakeholders
  • Learn the business model of the clients and provide value-add recommendations for the retention, growth, and expansion of the clients' business.
  • Preparing the agenda and logistics for Client visits, as well as ensure attendance of key participants
  • Regularly attend Client meetings and participate in Client events
  • Communicating invitations, critical updates and announcements to Clients
  • Oversee/monitor our ticketing system to ensure deliverables are within SLAs
  • Ensuring timely billing and collections
  • Preparing standard renewal contracts and basic contract amendments
  • Conducts regular site visits with Clients to be involved in status checks/meetings with Clients
  • Maintaining accurate and complete account information in the company enterprise resource planning tool
  • Account offboarding functions and clearance
  • Leading project management activities as required
  • Organizing events for Clients as required
  • Completing administrative work as required
  • May be assigned to night shift work as required

To apply, you must be an expert on the following requirements:

  • Five (5) Years of well-established Experience with Account Management and/or Service Delivery with at least 3 years in a managerial position
  • Well-versed in MS Office and presentation tools (Photoshop, PowerPoint, Excel, Adobe Premiere, MailChimp, etc.)
  • Experience working in BPO companies, particularly handling North America-based and/or Australia-based Clients
  • Experienced in managing large multi-site/multi-skilled BPO companies
  • Experience in using CRM tools and applications
  • College Graduate, any bachelor's degree
  • Excellent communication and interpersonal skills for building effective and meaningful relationships with Clients.
  • Advanced decision-making and problem-solving skills
  • Goal-oriented
  • Possesses an energetic, outgoing, and friendly demeanor
  • Excellent analytical and time-management skills
  • Excellent presentation skills
  • Strong sense of Business Acumen
  • Financially-savvy
  • Exceptional Customer Service Skills
  • Strong Project Management
  • Time Management
  • Business and Market Trend Analysis
  • Excellent leadership, people management, communication, and influencing skills at a senior level
  • Ability to manage and influence key stakeholders

#J-18808-Ljbffr

  • Senior Client Success Manager

    1 week ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    Senior Client Success Manager (Account Management) Account & Relationship Management (Sales) The Purpose-Driven Career Objectives of a Client Success Senior Manager at KMC:At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class experience. This role will cater...

  • int-b7fc896 | client success senior manager

    1 week ago

    Taguig, National Capital Region, Philippines KMC Careers Full time

    INT-B7FC896 | CLIENT SUCCESS SENIOR MANAGERAbout the job INT-B7FC896 | CLIENT SUCCESS SENIOR MANAGERFunctional Overview:At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class Client experience. The goal is to promote better partnership, confidence, growth, and...

  • Senior Solution Architect

    1 week ago

    Taguig, National Capital Region, Philippines Ymgit Full time

    Taguig, Philippines | Posted on 05/03/2024 We are seeking a highly skilled and experienced Senior Solution Architect to join our dynamic team. As a Senior Solution Architect, you will play a pivotal role in driving the success of our customers' Datacenter modernization, Private Cloud, and Hybrid Cloud transformation initiatives. Leveraging your extensive...

  • Senior Solutions Architect

    1 week ago

    Taguig, National Capital Region, Philippines Huawei Full time

    Senior Solutions Architect (Storage and Cloud)Position Overview:The Senior Solutions Architect overall responsibility is solution development path through customer insights. Break down project scope, analyze project-level commercial affairs, and develop commercial strategies. Job Responsibilities:The Senior Solutions Architect is responsible for...

  • Technical Client Success Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

    Technical Client Success Senior Analyst - Nasdaq Data Link page is loaded Technical Client Success Senior Analyst - Nasdaq Data Link Apply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted Yesterday job requisition id R Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so...

  • Senior Solution Architect

    1 week ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    We are looking for high performing solution architects to join our team. The successful candidate will be responsible for designing, implementing, and maintaining Microsoft Dynamics 365 Finance and Operations systems for our clients. The role requires strong architecture and analytical skills, excellent communication, and the ability to work collaboratively...

  • Client Success Expert

    1 week ago

    Taguig, National Capital Region, Philippines INFUSE Full time

    Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSE is one of the fastest-growing lead-generation companies INFUSED with drive, innovation, and integrity, we craft demand solutions with precision to fuel our clients' pipelines, every time.We are always looking for bright, motivated people to join our team. Apply now...

  • Client Success Manager

    1 week ago

    Taguig, National Capital Region, Philippines DOXA Talent Full time

    ROLE SUMMARYOur client is in search of a Client Success Manager who thrives on delving deep into customer data to forge not only positive customer experiences but also compelling narratives that drive the business forward.The ideal candidate is customer-centric, highly motivated, and combines a passion for technology, and analytics with exceptional people...

  • Client Account Manager

    1 week ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next CLIENT SUCCESS ARCHITECTThe Client Success Architect (Account Management) at KMC is focused on maintaining exceptional relationships with Clients to provide best-in-class client experience. Our CSAs act as the overall liaison between the Client and all components of KMC's Talent as a Service...

  • Client Relationship Manager

    1 week ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next CLIENT SUCCESS ARCHITECT The Client Success Architect (Account Management) at KMC is focused on maintaining exceptional relationships with Clients to provide best-in-class client experience. Our CSAs act as the overall liaison between the Client and all components of KMC's Talent as a Service...

  • Sales Customer Success Manager Architect Professional Taguig City, PH

    1 week ago

    Taguig, National Capital Region, Philippines IBM Full time

    IntroductionAs a Customer Success Manager (Manager) in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent.A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet...

  • Database Architect

    1 week ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    The Role As a Database Architect you will play a key role in supporting Towers Watson's client facing products. These products include high concurrency highly transactional systems as well as big data systems with complex reporting and business intelligence requirements. The Database Architect will evaluate and improve existing database structures and play a...

  • enterprise architect – infrastructure

    1 week ago

    Taguig, National Capital Region, Philippines Nezda Technologies Full time

    Architects (Information & Communication Technology) Position: ENTERPRISE ARCHITECT – INFRASTRUCTURE Work setup: On-SiteJob Summary:Focuses on evaluating enterprise wide IT solutions and tools, maintenance of IT enterprise standards, and managing common platform that would be used bankwide, and aligned to by IT projects. He also initiates and fosters...

  • Senior Technical Architect

    1 week ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

    Architects (Information & Communication Technology) Full time Add expected salary to your profile for insights Provide support in the development and maintenance of various enterprise and solution architecture strategies, plans and architecture models.In coordination with other technical specialists, propose innovative technical solutions to address...

  • Architect

    1 week ago

    Taguig, National Capital Region, Philippines CloudEats Full time

    ResponsibilitiesMonitor the design and implementation of projects Oversee project timelines, budgets, and resources to ensure successful project completion Develop and present design proposals, including detailed plans, 3D models, and renderingsMonitor and evaluate the progress and status of projectsConduct regular field work to ensure that construction...

  • Solutions Architect

    1 week ago

    Taguig, National Capital Region, Philippines SnapMart Inc. Full time

    Job Summary:We are seeking an experienced Solutions Architect with a strong background in implementing microservices, expertise in cloud infrastructure, and a focus on cost-efficient, high-performance application design. The Solutions Architect will work closely with Product and Scrum teams to align architectural decisions with product requirements and...

  • Salesforce Architect

    1 week ago

    Taguig, National Capital Region, Philippines Novare Technologies, Inc. Full time

    Architects (Information & Communication Technology) As a Salesforce Architect, you will be responsible for designing and implementing Salesforce solutions that align with our business objectives and drive user adoption. You will work closely with stakeholders to understand requirements, analyze business processes, and translate them into scalable and...

  • Cloud Architect

    1 week ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    About Our Client One of the leading financial services firms in Europe who has expanded their presence in over 40 countries worldwide. They have set up a global shared services center in the Philippines. Job DescriptionCollaborate in a global team of experienced architects setting architecture standards to be endorsed by the Infra Standards & Technology...

  • ServiceNow Presales Consultant/Architect

    1 week ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    ServiceNow Presales Consultant/Architect page is loaded ServiceNow Presales Consultant/Architect Apply locations PHL - TAGUIG CITY time type Full time posted on Posted Yesterday job requisition id Job Description: ServiceNow Senior Solution Consultant • Provide process and technical consulting service to clients in deciding roadmap for business need....

  • Cloud Architect Manager

    1 week ago

    Taguig, National Capital Region, Philippines Novare Technologies, Inc. Full time

    Cloud Architect Manager (AWS, Azure and GCP) Architects (Information & Communication Technology) • Lead the design, implementation, and maintenance of our cloud infrastructure,including public, private, and hybrid cloud environments.• Manage cloud resources effectively to ensure optimal performance, scalability, and cost-efficiency.• Develop and...