Customer Success Associate

2 weeks ago

Taguig, National Capital Region, Philippines KMC Solutions Inc Full time

FUNCTIONAL OVERVIEW:

The Customer Success Associate is responsible for efficiently handling tasks with professionalism and a positive attitude. The role involves managing front desk operations, office/facility, and both internal and external clients.

DUTIES AND RESPONSIBILITIES:

FRONT DESK MANAGEMENT:

  • Support on the reception/front desk by:
  • Handling calls and inquiries
  • Welcoming visitors and clients
  • Addressing tenant concerns
  • Managing incoming/outgoing mails and documents
  • Assisting with office tasks like photocopying and printing
  • Gatepass/work permit processing
  • Ensuring cleanliness at the front office
  • Performing other ad hoc duties as needed

GENERAL SERVICES / TENANT SERVICES

  • Being the point of contact in the workplace
  • Managing conference room reservations
  • Reporting and coordinating workplace issues
  • Providing administrative support and exceptional customer service
  • Building strong relationships with members
  • Enforcing company policies and safety regulations

GENERAL ADMIN

  • Attending to ticket requests within SLA
  • Assisting with office tours and client events
  • Serving refreshments to clients
  • Assisting with IT troubleshooting
  • Coordinating with vendors for client requests
  • Following operational processes and house rules

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintaining office cleanliness and readiness
  • Conducting facilities walkthroughs and reporting issues
  • Coordinating with Customer Success Lead for facility matters

MINIMUM COMPETENCIES:

  • Engaging with local and foreign clients
  • Possessing enthusiasm, responsibility, and strong communication skills
  • Demonstrating attention to detail and superb multitasking abilities
  • Having good time management and interpersonal skills
  • Capable of working independently and delivering high-quality services
  • Willingness to work flexible hours and at different locations

MINIMUM QUALIFICATIONS:

  • Holder of Bachelor's degree in Business Administration, HRM, Tourism, or related fields
  • 1-2 years of experience in Front Office or Admin roles
  • Proficiency in MS Office applications
  • Hospitality or Customer service background preferred

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