Team Lead

2 weeks ago


Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

Supervisors/Team Leaders (Call Centre & Customer Service)

· Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.

· Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.

· Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.

· Adhere to all company policies and procedures.

· Adjust to the needs of meeting service level agreements under supervision of Manager.

· Ensure training needs of team members are met.

· Successfully complete all client related training and keep record of the same.

· Hold team briefings on a daily basis with the team.

· Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.

· Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.

· Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).

· Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.

· Employee separations to be handled in-line with company policies and HR.

Qualifications:

· Total of 2-5 years of experience preferably in the BPO/Healthcare industry

· US Registered nurse license with active New York License

· Minimum 1-2 years of Team Lead experience in a US Healthcare account

· Minimum 1-2 years of clinical hospital experience

· Excellent Leadership & Interpersonal relationship

· Strong Process Management & planning skills

· Embrace change and think operationally to achieve business goals

· Proven process improvement experience

Your application will include the following questions:

What's your expected monthly basic salary?

Do you have an active USRN license?

Omega's origin is a story of personal experience. Co-founders, Mr. Gopi Natarajan & Anurag Mehta, possess over 50 years of combined experience in the medical billing and healthcare industry. This experience includes running a billing company of over 1,000 people. After various tenures in the US Healthcare industry, they both recognized a major problem in the industry; there was a major lack of support for the medical billing and healthcare payment systems.

Adopting an entrepreneurial mantra, the two set out to start their own company to solve the pain points of healthcare billing companies. Eleven years later, Omega Healthcare has risen to become the number one solution for US healthcare billing and revenue cycle management companies.

Omega's origin is a story of personal experience. Co-founders, Mr. Gopi Natarajan & Anurag Mehta, possess over 50 years of combined experience in the medical billing and healthcare industry. This experience includes running a billing company of over 1,000 people. After various tenures in the US Healthcare industry, they both recognized a major problem in the industry; there was a major lack of support for the medical billing and healthcare payment systems.

Adopting an entrepreneurial mantra, the two set out to start their own company to solve the pain points of healthcare billing companies. Eleven years later, Omega Healthcare has risen to become the number one solution for US healthcare billing and revenue cycle management companies.

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