customer service agent

3 days ago


Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

Are you skilled in email management and committed to providing excellent customer service? Join our team as an Email Support Specialist and help us enhance our customer experience

Qualifications:

Minimum of 1 year of experience in email management.Proficiency with different email management software, preferably Zendesk.Willingness to be assigned to any site as needed.Flexibility to work in shifting schedules.Responsibilities:Respond to customer inquiries through emails (Zendesk) in a timely and accurate manner.Stay informed about campaigns and promotional releases.Communicate customer feedback to internal and external stakeholders to advocate for new processes that better serve our customers.Maintain a positive, empathetic, and professional attitude towards customers at all times.What We Offer:Competitive salary and benefits package.A supportive and dynamic work environment.Opportunities for career growth and development.

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