Customer Support Representative

2 weeks ago

Davao City, Davao, Philippines Conectys Philippines, Inc. Full time

Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

  • Assist and advise the customers in response to inquiries about products and services specific to each project assigned
  • Provide assistance and guidance on how to use the products and services
  • Answer/ document/ solve customers' inquiries/ notifications/ complaints by offering accurate solution by following predefined workflows on how to handle issues specific to each communication channel
  • Update the database with all the details about each customer interaction and the most frequent answers or situations encountered.

What will make you successful for the role:

  • At least Senior High School Graduate
  • Atleast 1 yr Voice, Email, and Chat experience Permanent Position
  • B2 English written and C1 spoken level
  • Open to work night/graveyard shift
  • Amendable to work onsite (Davao City)

Sounds good? Find out what you can get:

  • Competitive salary package
  • Performance Bonus
  • The opportunity to work in a multi-cultural environment
  • Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability, or background.

Your application will include the following questions:

What's your expected monthly basic salary?

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.

We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.

We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.

We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.

We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.

Show more

Perks and benefits

Medical

Miscellaneous allowance

Meal and Transportation, Attendance Bonus, Annual

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What can I earn as a Customer Support Officer

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