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Email Chat Support/NON-VOICE)
7 days ago
The ideal candidate should have strong communication skills, the ability to multitask, and prior experience using Zendesk or similar customer service platforms.
Duties:
- Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner
- Stay on top of campaigns and promotional releases
- Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
- Maintain a positive, empathetic, and professional attitude towards customers at all times
Qualifications:
At least 1yr experience in email management
Proficiency with different email management software, preferably Zendesk
Committed and willing to be assigned in any Site.
Flexible in shifting schedules.
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