Vendor Account Specialist I
2 weeks ago
The Vendor Account Specialist supports the VES Invoice Processing service as back office support for alert volume handling.They are required to contact the vendor in any means possible and ensure that all invoices are redirected to the Realpage business address and retrieve missing invoices for processing. Their task is indicated through alerts that trigger in the VES dashboard and are worked according to the indicated SLA and prioritization SOP. They are required to escalate any roadblocks and coordinate with other departments if necessary to resolve the alert.
PRIMARY RESPONSIBILITIES
Primary responsibility is to ensure timely retrieval and address change of invoices indicated missing in the alerts triggered from the VES dashboard as dictated by SLA/SLS.
- Contacting utility vendors via phone/chat/email/fax, whichever way efficient, to retrieve missing invoices indicated by the alert
- Reviewing invoice to indicate correct business address and/or ensure this is redirected to the correct one upon vendor contact
- Uploading of the retrieved invoice to ensure timely batching and payment
- Immediate escalation of roadblocks encountered during handling of missing invoice alerts
REQUIRED SKILLS/KNOWLEDGE/ABILITIES
- Knowledge on Microsoft Office applications
- Able to do tasks simultaneously
- Able to learn new processes and tools in a fast-paced environment
- Overtime may be required in order to meet deadlines
- Will require Outbound Communication skills via phone and email
#LI-JT1
QualificationsSkillsPreferredMS OfficeIntermediate
Critical ThinkingIntermediate
Attention to DetailIntermediate
Analytical/Problem SolvingIntermediate
Intermediate
AccountabilityIntermediate
BehaviorsPreferredTeam Player Team Player: Works well as a member of a group Leader Leader: Inspires teammates to follow them Innovative: Consistently introduces new ideas and demonstrates original thinking Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated Dedicated: Devoted to a task or purpose with loyalty or integrity EducationPreferredAssociates or better in Accounting Systems or related field.
Associates or better in Finance or related field.
Bachelors or better in Accounting or related field.
Bachelors or better in Finance or related field.
ExperienceRequired2 years: 2 years: Two years experience of any invoice processing related or similar back-office support function. #J-18808-Ljbffr-
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