Quality Control Specialist
2 weeks ago
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Years of experience 2-3 years
Shift(s) Night Shift
Job request ID JR-13487
Quality Control Specialist (WFO-Angeles)Philippines - Angeles11 days ago Salary Login to View Salary Years of experience 2-3 years Shift(s) Night Shift Job request ID JR-13487 Job DescriptionWORK FROM OFFICE - This is a Work-From-Office Setup based in Angeles.
We are seeking a highly motivated and detail-oriented individual to join our Quality Control team as a
Quality Control Specialist, reporting directly to the QC Lead. This role is crucial in ensuring that our
client service representatives deliver exceptional service and adhere to our company's policies and
procedures.
As a Quality Control Specialist, you will have the following duties:
● Review recorded calls, chat transcripts, and emails to assess the representatives' adherence to company standards.
● Conduct regular audits on client services interactions to evaluate the quality of service provided.
● Complete audit forms and reports accurately and in a timely manner.
● Recognize and analyze call center trends.
● Identify areas of improvement and provide constructive feedback to call center representatives.
● Monitor client satisfaction and recommend strategies for improvement.
● Stay up to date with industry best practices and provide input on process enhancements
● Coaching or quality assurance experience preferred
● Excellent attention to detail and strong analytical skills.
● Strong written and verbal communication skills.
● Ability to work independently and meet deadlines.
● Familiarity with customer service best practices and quality assurance processes.
● Strong problem-solving skills and the ability to provide actionable recommendations.
- HMO + 1 FREE DEPENDENT ON THE 16TH DAY
- Free Meal, Coffee or Chocolate drinks, Beer & Chips
- YEP
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