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Intake Specialist
2 weeks ago
Position Title: Intake Specialist
Salary: 25, , 000 PHP monthly
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: May 2024
Schedule: 10:00 PM TO 7:00 AM PH Time
Responsibilities:
- Handle inbound and/or outbound calls
- Provide a high level of service
- Ensure quality satisfaction
- Offer products and service to existing customers
- Display polite and professional communication via phone, text, and email
- Manage product / service inquiries by clarifying customer's requests
- Recommend potential products, service, or solutions to problems
- Assists with the general placement of orders, refunds, or exchanges
- Read from scripts and adopt your own tone to enhance the customer experience Maintain detailed records of customer interactions and activities
Requirements:
- Bachelor Degree holder in any field
- A minimum of 1-2 years as a Customer Service Representative
- Excellent English language skills (written and verbal)
- Good time management and task management skills
- Proficiency in MS Office and Google Suite
- Solid analytical and problem solving skills
- Proficient computer and technical skills
- Able to demonstrate initiative
- Attention to detail
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