Team Manager

2 weeks ago


Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

Position Title: Team Manager

Salary: 40,000 PHP a month

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: June 2024

Schedule: 10:00 PM - 7:00 AM PHT

Summary:

As a Team Manager, you will be responsible for overseeing administrative tasks, coordinating office operations, managing schedules, and supervising staff. Your role will involve organizing meetings, maintaining office supplies, handling correspondence, and ensuring efficient operational processes. Strong organizational and communication skills are essential for success in this role. Familiarity with CRM and Brightree software, along with the ability to multitask, are often required.

Responsibilities:

  • Manage the Intake and Care Specialists, monitoring their productivity
  • Conduct Quality Assurance by listening to calls and reviewing QA charts as needed
  • Assign charts to the Care Specialists and oversee their completion
  • Work on charts to ensure timely product shipment and monitor the team's progress
  • Train all new employees and educate staff on new policies and procedures
  • Hold weekly meetings to provide ongoing education and updates to the team
  • Schedule employees to ensure adequate coverage during business hours
  • Create and distribute the monthly schedule, ensuring no excessive breaks or lunches
  • Assist CEO/RCP in updating policies, procedures, and other additional duties as required

Qualifications:

  • Bachelor's degree in Business Administration or related field preferred
  • Proven experience in a managerial role, preferably in a similar industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proficiency in CRM and Brightree software
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and a proactive approach to problem-solving
  • Flexibility to adapt to changing priorities and work schedules
  • Knowledge of healthcare industry regulations and compliance standards is a plus

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