People Partner

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:
Title: People Partner (HRBP)
Location: BGC / EW
Job Level: Officer
Reporting to: Senior Manager, People Experience
Functional Group: People Experience
Ownership: Strategic HR Partnership and Account Management

ABOUT THE ROLE:
The People Partner (HRBP) is an internal consultant providing an enabling business support role. The role may be Specialist or Generalist in nature. The HRBP is a trusted partner and has a seat at the leadership table for the programs they handle working on medium to longer term objectives.

PURPOSE OF THE ROLE:

• Responsible for leading the professional area; bringing evidence-based practice into the organization and addressing the people's challenges for their area of expertise.

• Support organization effectiveness by developing and implementing solutions aligned to strategy.

• Lead the HR vision, including role modeling great personal and team leadership and taking an active role in ensuring the HR Operating Model is embedded successfully.

KEY ACCOUNTABILITIES:
1. Contribute to, and where accountable define policies and processes that support the Ubiquity and Program/People strategy and objectives.
2. Use and understand Ubiquity People tools and policies, engaging with program clients effectively to ensure their use across the organization
3. Drive consistency of approach across the company in attracting, managing and developing talent to support current and future organizational needs.
4. Work closely with all Ubiquity People colleagues to ensure that tools and policies are aligned, enhance employee engagement and ultimately improve performance.
5. Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for further improvement.
6. Provide expert input across a range of HR issues (generalist / specific expertise); Design and deliver high impact solutions that meet the needs of the business.
7. Coach and build the capability of people managers to anticipate and pre-empt organizational issues.
8. Participate in relevant projects, leading and championing as appropriate (Site-wide and/ or Global-wide) the company's reputation as a world class organization and employer of choice.
9. Keep up to date with external trends and best practice in the areas of expertise and HR more broadly.
10. Continuously drive improvements in tools and policies through external market trends, insight, and internal best practice.
11. Proactively share best practice, intelligence, and potential Ubiquity Wide activities within the HR function.
12. Build relationships and form alliances with external counterparts, communities of practice and stakeholders to scan for innovations and opportunities to form partnerships.
13. Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders. Build frameworks to plan and manage the continuous process of change including dependencies, risk, potential scenarios and options to mitigate.
14. Ensure minimum Satisfactory rating on internal and external HR audits.

PERSON SPECIFICATION:
Experience:

• At least 5 years of relevant HR experience (generalist or specialist) gained in large complex organization(s) with multiple stakeholders (including matrix relationships);

• At least 2 years of extensive experience of operating in a business partner model, working with local managers to create positive business outcomes.

• Knowledge of current thinking in Human Resources issues and trends and evidence of Continuing Professional Development.

Skills and Competencies:

• Is ready and able to take the initiative, originate action and be responsible for the consequences of the decisions made.

• Communicates challenges and influences a variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade
people in a way that results in agreement or behavior change. Where necessary resolves highly charged, high-profile conflicts;

• Adapts and works effectively with a variety of situations, individuals, or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one's own organization or job requirements. Builds strategic partnerships both within and outside of Ubiquity;

• Can maintain personal effectiveness by managing own emotions in the face of pressure, set-backs or when dealing with provocative situations. Can demonstrate an approach to work that is characterized by commitment and motivation;

• Able to simplify complex problems, processes, or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Takes decisions at times when there are many unknowns, but procrastinating is not an option. Transforms proposals/ideas into practical
reality;

• Personally resilient. Is able to dig deep and deal with disputed issues and ethical dilemmas.

• Represents and promotes the reputation of HR and takes accountability for the actions of the HR team.

• Understand the value drivers of Ubiquity and is commercially aware.

• Role models Ubiquity values and behaviors.

The Perks

• Learning and Development Opportunities

• Career Advancement Opportunities

• Healthcare Benefits

• Group Life Insurance

• Tenure Based Benefits

• Profit Sharing

• Annual Performance Appraisal

• Retirement Benefits

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.