Relationship Manager

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Full time

Salary Range: PHP 25, ,000

Responsibilities:

  • Relationship Building & Account Management:
    • Establish and nurture relationships with clients, both new and existing.
    • Manage meeting schedules with clients and internal team members.
    • Employ a consultative approach, offering value-added services to meet clients' business goals.
    • Maintain constant communication with clients to proactively address their needs.
    • Cultivate relationships to generate referrals from clients and other potential leads.
    • Act as the primary liaison between clients and internal teams.
    • Identify opportunities for upselling or cross-selling based on understanding of client needs and preferences.
    • Facilitate contract renewals and renegotiations, ensuring ongoing client satisfaction and retention.
    • Provide input and feedback on marketing strategies and campaigns based on client interactions.
    • Conduct regular client satisfaction surveys and feedback sessions to ensure high-quality service provision.
  • Project Management:
    • Effectively manage teams and resources to meet project deadlines.
    • Foster clear communication among stakeholders to understand clients' needs fully.
    • Create comprehensive project briefs for documentation.
    • Manage late deliverables to ensure final deadlines are met.
    • Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
    • Collaborate with internal teams to identify opportunities for process improvement and efficiency.
  • Sales Support:
    • Assist in preparing cost estimates and proposals for clients.
    • Negotiate contracts, payment terms, and prices.
    • Create and manage contracts, cost estimates, and statements of work.
  • Collections:
    • Ensure timely payments from clients and create invoices for services rendered.
    • Track payments and notify stakeholders of upcoming due dates.
  • Pitches and Presentations:
    • Organize and lead pitches and meetings with clients.
    • Participate in strategy and creative ideation for clients, pitches, and projects.
  • Industry Knowledge
    • Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.
    • Stay updated on industry trends, tools, and best practices to continuously enhance service delivery.

Key Performance Indicators (KPIs):

  • Total Gross Revenue
  • Profit and Margin %
  • Customer Retention
  • Number of Clients Under Management
  • Receivables / Contract Value ratio
  • Client testimonials
  • Client referrals
  • Successful project delivery

Requirements:

  • Superb interpersonal and PR skills.
  • Analytical mindset with a focus on data-driven decision-making.
  • Excellent communication and presentation skills.
  • Proficiency in digital collaboration tools such as Google Drive and ClickUp.
  • Strong organizational skills.
  • Proactive with an entrepreneurial spirit.
  • Passionate about delivering exceptional customer experiences.
  • Knowledge of digital marketing, advertising, creative, and technology industries is advantageous.
  • Proficiency in Google Suite products, especially Google Sheets.

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