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QA Specialist
2 weeks ago
Quality Analyst Associate
The QA Associate is responsible for assessing both the quality of the performance of our Service Delivery talents and partners. Must be able to relay outliers affecting Service Delivery Team who deal with our existing and potential partners and clients, at the same time impart insights on partners that deviates from agreed structure. The primary purpose of this role will monitor ticket actions and email responses to assess associate's demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures.
Core Objectives:
1. Establish and evolve formal QA processes, metrics, and call flow process and improvements ensuring that the company is using industry-accepted best practices.
2. Act as key point of contact for all QA aspects of releases, providing QA services including orientation and coordinating QA resources internally and externally.
3. Oversee all aspects of quality and maintaining strong control of services made by the talents adhering to reliability, performance, and customer expectation.
4. Performing detailed and recorded feedback of the Service Delivery Team to assess performance are up to industry and company standards.
Skills and Attributes
· Exceptional MS Office administration skills including intermediate to advanced Microsoft Word and Microsoft Excel skills.
· Modern IT skills using cloud-based productivity tools including chat programs such as Microsoft Teams, productivity suites such as Google Apps or Microsoft Office 365 and modern CRM systems and platforms will be a plus.
Soft Skills
· Excellent verbal and written communication skills.
· Strong leadership and management skills
· Strong attention to detail, data analysis, and statistical aptitude.
· Familiarity with quality standards and processes to follow federal, state, and local regulations.
· Critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws.
Qualifications
· Bachelor's degree in Business/Engineering/Management.
· Minimum 3 years of experience in related field/same industry required with supervisory experience a plus.
Job Type: Full-time
Pay: Php28, Php30,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- QA: 3 years (Preferred)
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