QA Specialist

1 month ago


Pasig City, Philippines Visaya Knowledge Process Outsourcing Corp Full time

Job Description:Monitor and evaluate calls based on Client specific criteria.Facilitate calibration with Client, and team leadersEscalate and communicate detailed information about calls monitored to all clients and Operations ManagerAnswer Operations questions concerning QA guidelines and policies.Send out Red Flag/Fatal Error Audits to Upper Management.Participate on calibration sessions with Operations, Training, and internal quality members off site.Provides operations with daily and weekly highlights on quality and performance trends.Qualifications:Can work under pressure and excellent in problem-solving and critical thinking skillsExcellent written and oral communication skillsTeam player and can meet specific deadlines and has presentation skillsProficient in MS Office and Libre Office applicationsExtraordinary quality assurance monitoring and reporting abilityAble to evaluate correct process and procedures and recommend improvements as necessaryAt least 1 year(s) of working experience in the related field is required for this position in the BPO industryEnjoy the ff. Perks and Benefits:15% Night DifferentialHMO Benefits after 30 days + Add Up to 2 DependentsRetirement Benefits24 Leave Credits per year, Convertible to CashWholistic Employee Wellness Program



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