Salesforce Lead Developer

2 weeks ago

Manila, National Capital Region, Philippines Itrs Insights Full time

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting directly to the Global Salesforce Lead, we are looking for a Salesforce Lead Developer to join a team of inhouse Salesforce Support Teams and an outsourced service (for Salesforce incidents and enhancement requirement overflow). The team are responsible for ITRS global CRM solution "Omni", a Salesforce-based solution, ensuring the efficient development and delivery of Salesforce enhancements and integrations, including their design, development or purchase, implementation, operation, and improvement.

As a Salesforce Lead Developer, you will work with all areas of our company to help understand our requirements, prioritise resources and oversee the completion of required CRM service projects. Driving strategic development of all supported platforms and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business.

As a Salesforce Lead Developer, you will:
  • Provide leadership for the Manila Salesforce team.
  • Build custom Salesforce solutions
  • Develop on the Salesforce Platform using Apex Code,
  • Integrate Salesforce with external systems and APIs using REST, SOAP, and other methods.
  • Implement best practices for code quality, testing, and deployment.
  • Debug and troubleshoot issues and provide technical support.
  • Help drive the strategy, scalability, innovation, and best practices for Salesforce and solutions with service improvement reviews and drive improving and tuning services delivered.
  • Identity and Access Management (IAM) for Salesforce and integrated solutions
  • Working with other internal IT departments, you will need to work with key business departments to manage enhancements, solution problems, changes, and releases.
  • Lead the Salesforce Manila teams, ensuring that all team members are motivated, and their skills and experience are developed to allow them to support our Salesforce and integrated solutions.
  • Assist with the commercial and technical management of external 3rd party suppliers, including Salesforce and integrated solutions to ensure excellent service delivery and value for money.
  • Ensure the compliance of CRM systems with security, data retention, legal and regulatory policies such as GDPR.
  • Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets.
  • Recommend and implement necessary solution policies, standards, procedures, and guidelines.
  • Assist with internal and client IT infrastructure security questions and audits.
  • Assist with Salesforce and Solutions Governance, Risk & Vulnerability Management
  • Implement monitoring and improvement activities to ensure governance and compliance with both internal policies and regulations.

Salesforce Clouds

  • Service Cloud
  • CPQ
  • Pardot
You will have:
  • At least 5 years of experience as a Salesforce Developer or similar role.
  • Salesforce Administrator and Developer certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer I & II).
  • Proficiency in developing Trigger/Classes using Apex,
  • Experience with Visualforce, Lightning components, and other Custom development components
  • Hands-on experience customising and configuring Salesforce applications to align with business processes.
  • Integrate Salesforce with other internal and external systems using APIs and web services.
  • Create technical documentation, including design documents, technical specifications, and user guides.
  • Perform data migration, data cleansing, and data transformation tasks.
  • Troubleshoot and resolve issues related to Salesforce applications.
  • Participate in code reviews and contribute to continuous improvement efforts.
  • Experience with Salesforce architecture, data model, and security model.
  • Experience supporting Certinia PSA, Pardot, Clari, and Gong would be advantages.
  • Experience of Agile project delivery and methodology
  • Experience of 2 of the below Salesforce solutions and integrations would be advantages:
    • ZoomInfo
    • BriteVerify
    • LinkedIn Sales Navigator
    • Zendesk
    • Conga Composer and Conga Sign
    • Gearset
  • A "one team" attitude and a continues improvement mindset
  • Experience carrying out systems analysis and business process mapping
  • A commercial grasp, with industry experience in Salesforce solutions.
  • Health Insurance for you and your dependants
  • Supplemental Medical Claim
  • Employee Assistance Programme
  • Retirement Plan
  • Flexible Hybrid Working
  • Enhanced Parental Leave
  • Life Assurance
  • Subsidies and Allowances

ITRSis an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Requirements

Apply for this Job

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