Salesforce Administrator

2 weeks ago

Manila, National Capital Region, Philippines Cambridge University Press Full time

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for Salesforce professionals to join our growing application team. Currently we use as the main application platform for over 1100 field-based sales representatives, and around 170 global and local marketing executives.

This is a 12-month fixed term role.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do in this role?

The Sales, Marketing and Customer Services application team covers the full software lifecycle from business requirements, through solutions design, development and testing, and finally into everyday service and support. This is a dedicated Salesforce Administrator resource for English Product Group.

As a Salesforce Administrator working under the supervision of the Salesforce Delivery Team Lead, you will:

  • Understand the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Participate in implementation of software development, including coding, configuration, maintenance, installation, testing, and debugging, as well as producing technical documentation.
  • Delivers high-quality work within task workload estimates, aligned with business requirements and solution design.
  • Ability to diagnose basic to intermediate technical issues involving software applications and interfaces.
  • All team members share a responsibility of ensuring documentation of policies, procedures and work processes is complete, up to date and adhered to.

What makes you the ideal candidate in this role?

The following will help you be an ideal candidate for this post:

  • At least 6 months to 1 year of experience working in the Salesforce platform.
  • Knowledge of Salesforce products and their functionalities.
  • Salesforce Lightning experience and knowledge in Hubspot would be beneficial.
  • The role requires contact with end users across continents and time zones, so communication skills are essential.
  • Experience with Agile development methodologies is a plus.

If you are driven by the art and science of technology and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Please review the attached job description for further details on the role.


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