Operations Lead

2 weeks ago


Angeles City, Central Luzon, Philippines Swak BPO Corp Full time

Swak BPO Corp.is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire anOperations Leadto join our growing company.

Job Responsibilities:

  • Maintain constant communication with management, staff, and clients to ensure proper operations of the organization
  • Develop, implement, and maintain quality assurance protocols
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
  • Actively pursue strategic and operational objectives
  • Ensure operational activities remain on time and within a defined budget and timeframe
  • Track staffing requirements, hiring new employees as needed

Job Requirements:

  • 1-2+ years of proven experience in a leadership position
  • Strong leadership and oversight skills
  • Addressing operational concerns and issues and monitoring overall customer satisfaction
  • Developing and implementing operational procedures and policies
  • Excellent interpersonal communication and organization skills to coordinate projects and activities
  • Great decision-making skills and response to high-pressure situations
  • Ability to communicate with internal and external staff effectively
  • Excellent ability to delegate responsibilities while maintaining organizational control
  • Highly trained in conflict management and business negotiation processes
  • Proficiency in Microsoft Suite (Word, Excel, Outlook)
  • Experience or knowledge in insurance is a plus

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now


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