Operations Lead
2 weeks ago
Swak BPO Corp.is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire anOperations Leadto join our growing company.
Job Responsibilities:
- Maintain constant communication with management, staff, and clients to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget and timeframe
- Track staffing requirements, hiring new employees as needed
Job Requirements:
- 1-2+ years of proven experience in a leadership position
- Strong leadership and oversight skills
- Addressing operational concerns and issues and monitoring overall customer satisfaction
- Developing and implementing operational procedures and policies
- Excellent interpersonal communication and organization skills to coordinate projects and activities
- Great decision-making skills and response to high-pressure situations
- Ability to communicate with internal and external staff effectively
- Excellent ability to delegate responsibilities while maintaining organizational control
- Highly trained in conflict management and business negotiation processes
- Proficiency in Microsoft Suite (Word, Excel, Outlook)
- Experience or knowledge in insurance is a plus
*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now
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